Manager, Operations

Job Category: Equipment & Maintenance Services

We recognize that the construction industry is changing at a rapid pace, and we continually strive to be at the forefront. Our co revalues empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there are no boundaries. We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction.

To learn more, check out our Cradle to Grave services and hear from ourteam directly about what a career at Ellis Don could look like for you. As you can see, we are a diverse bunch.

Above all, we are a group of individuals with unique experiences and at Ellis Don, we choose to celebrate the strength in our differences, every day. Ellis Don’s commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, Ellis Don’s purpose is to provide people with similar values the opportunity to achieve their full potential;

to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others.

• Assist in establishing division short-term and long-range goals aligned with overall corporate objectives.
• Oversee Division P&L performance, ensuring the financial health and overall success of the division.
• Lead recruitment strategy, including forecasting staffing needs, identifying required skills, selecting recruitment sources, advertising, and building relationships with educational institutions and recruiting agencies.
• Implement policies, procedures, and organizational structures consistent with corporate frameworks.
• Oversee daily operational activities within the division, ensuring efficient communication between internal teams, customers, and field personnel.
• Supervise and motivate division staff, including rental coordinators, office administrators, mechanics, delivery drivers, and yard personnel.
• Manage workflow processes, including rentals, returns, sales coordination, and equipment movement.
• Provide guidance, training, and support to coordinators and operational staff to ensure consistency, accuracy, and continuous improvement across all processes.
• Training and development:
  Ensuring staff are properly trained in equipment handling, maintenance, and customer service procedures.
• Ensure equipment, service, and delivery needs are met for all customers while maintaining cost controls and driving market share and profitability.
• Identify & implement process improvements to enhance efficiency, productivity, & operational effectiveness.
• Act as an escalation point for complex technical & non-technical issues, including root cause analysis & resolution.
• Ensure Internal Project Reviews are scheduled and actively participate in evaluating project progress.
• Escalate issues appropriately and leverage corporate resources to ensure projects are delivered on time, within budget, and aligned with quality standards.
• Set performance goals and objectives for direct reports, providing ongoing feedback, coaching, and development.
• Ensure staff receive proper training related to equipment handling, maintenance, safety, & customer service procedures.
• Monitor divisional financial performance, including forecasting, monthly reporting, and reviewing discrepancies or variances to ensure alignment with corporate targets.
• Enforce safety protocols & legislative requirements applicable to equipment use, handling, and site operations.
• Actively enhance division health and safety practices by ensuring training remains current, documentation is maintained, and compliance requirements are met.
• Ensure senior management is proactively informed of potential issues, including schedule delays, workforce concerns, and client-related challenges.
• Provide consistent support, mentorship, and guidance to all employees within the division to foster a positive and high-performing team environment.
• Support compliance with labour agreements and union…