Community & Customer Marketer; Bókun

About Bókun

Bókun, a subsidiary of Tripadvisor, is a rapidly growing travel technology company that offers cutting‑edge solutions to the Tours and Experiences industry. Our comprehensive suite of tools enables Tour Operators, Travel agencies, and OTAs to streamline their operations and expand their reach. At Bókun, we are committed to delivering innovative solutions that empower our users to grow their businesses and enhance customer experiences.

Bókun is seeking a passionate and results‑oriented Community & Customer Marketer to join our team. The ideal candidate will focus on building and nurturing a vibrant community around the Bókun brand, both online and offline, to drive customer success, engagement and referrals.

• Build a Bókun Community: develop and implement strategies to create a space where tour and attraction businesses can learn, network, and grow.
• Drive Customer Success: design and execute programs (webinars, newsletters, social content) to reactivate our Free supplier base and educate and engage new customers.
• Fuel Growth Through Referrals: collaborate with product to enhance brand and product affinity, driving a significant increase in customer referrals.
• Social Media Champion: develop and implement a content strategy to increase reach, engagement, and ultimately drive qualified leads.
• Multi‑faced Marketing Expertise: collaborate with marketing, sales, and product teams to integrate community initiatives into broader campaigns, and leverage Tripadvisor's resources for co‑marketing opportunities.
• Stay Ahead of the Curve: proactively identify new trends and opportunities to enhance customer engagement and loyalty.

• Proven track record of building and nurturing online communities.
• Deep understanding of how community engagement impacts customer satisfaction and business goals.
• Experience with social media marketing strategies and best practices.
• A minimum of 2 years of experience in community/customer marketing or a related field.
• Excellent project management and organizational skills.
• Can effectively prioritize tasks and adjust strategies based on community feedback and needs.
• Proactively identifies challenges, improves processes, and challenges the status quo.
• Has a keen interest in travel and technology.
• A passion for travel and technology.

• Competitive salary with performance‑based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous vacation and paid time‑off policy.
• Opportunities for professional growth and development within a rapidly expanding organisation.
• Collaborative and supportive work environment with a team of dedicated professionals.
• The chance to make a real impact in the travel and tourism industry.

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses.
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote‑friendly approach across a worldwide team, with the option to join on‑site as often as you’d like.
• Flexible schedule. Work‑life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us—and you—to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the ‘that’s just how it’s done.’
• We’re better together. We learn from, accept, respect, support, and value one another—and are creating something remarkable in the process.
• We serve…