Sales Associate

Location: North Oxford – North Parade Avenue
Hours: Full-time or part-time

About the Role

This is a customer-facing retail role for someone who enjoys talking to people, learning about products and helping customers find something they genuinely love.

The role is varied and active, with plenty to get involved in throughout the day. Alongside serving customers, you will help keep the shop well presented, replenish displays, prepare products, support events and contribute to the overall atmosphere of the store. We are looking for someone who enjoys being part of a small team and takes pride in helping the shop feel welcoming, organised and ready for customers.

Full-time or part-time available; we are open to discussing a working pattern that suits the right candidate.

Responsibilities

• Welcoming customers into the shop and offering friendly, attentive service.
• Helping customers discover products and choose gifts.
• Learning the stories and features behind our products so you can make a thoughtful recommendation.
• Processing purchases, returns and exchanges.
• Replenishing products throughout the day.
• Supporting seasonal launches, in-store promotions and events.
• Supporting other members of the retail team during busy periods.
• Contributing ideas for improving the customer experience.

Requirements

We are looking for someone who is friendly, reliable and genuinely enjoys working with people.

• Warm and approachable.
• Confident speaking with customers.
• Reliable and punctual.
• Comfortable working as part of a small team.
• Willing to learn about our products and brand.
• Comfortable taking initiative.

Helpful but not essential

• Previous retail or customer service experience.

An interest in stationery, books and gifting would be a natural fit for Gilded of Oxford.

About Us

Gilded of Oxford is an independent stationery and gifting company based in Oxford. We design distinctive products for readers, writers and thoughtful everyday use, drawing inspiration from Oxford’s long relationship with books, libraries and learning.

We are currently growing across retail, wholesale and online, with customers in both the UK and US. Our Oxford shop is an important part of the business: it is where customers discover our products, where we learn what people respond to, and where we bring the Gilded of Oxford brand to life.

We are now looking for a Sales Associate to join our retail team and help create a warm, welcoming and engaging experience for everyone who visits.

Job types: Full-time, part-time, permanent
Work location: In person