Practice Manager

A rare and exciting opportunity has arisen at Pond Tail Surgery in the picturesque village of Godstone for an experienced Manager to join the team. The Surgery has gone from strength to strength since DHC took over the contract in January 2022. A high standard of patient care is our main focus, and this role offers an opportunity to make a real difference to the local population.

The key responsibilities of this role are to provide overall leadership and management to the team, ensuring smooth daily running of the practice, including workflow, appointment systems, and patient access.

Other responsibilities include the development and implementation of efficient administrative processes and the management of premises, facilities, equipment, and IT systems. The post holder will work closely with DHC management teams to implement HR, governance and finance procedures.

We are a vibrant and friendly team who are devoted to delivering a high standard of healthcare and customer service to our patients.

DHC GP Federation is a patient-focused and proactive community-based independent provider of NHS services with strong links to all the GPs working within our Federation of 7 Primary Care Networks, including 19 GP Practices across Surrey from Epsom and Dorking to Godstone.

DHC was awarded the contract to run Pond Tail, Godstone GP Practice from 1st January 2022 and has recruited additional administrative and clinical staff to increase the team of staff working within the Practice to re-establish the service after a period of considerable change. DHC has a strong commitment to delivering high-quality community-oriented services and to working in partnership with service users, carers, health and social care agencies and voluntary agencies.

The benefits we offer include:

• Membership of the NHS pension scheme
• 27 days annual leave plus bank holidays, increasing with length of service
• Access to an Employee Assistance Programme
• Opportunities for training, development, and career progression

Some of our sites have free on-site parking (subject to availability)

We aim to be an employer of choice and conduct annual staff satisfaction surveys

We encourage and promote diversity, ensure all voices are heard and included, and are committed to equal opportunities for all.

JOB SUMMARY

The Practice Manager will play a crucial role in the development of the practice, line managing staff and managing services.

The Practice Manager will work closely with the practice s Clinical Lead GPs, DHC Chief Executive Officer, DHC Director of Primary Care, DHC Medical Director and other DHC managers (finance, HR, governance).

Pond Tail Surgery has a well-established and enthusiastic team committed to developing the practice and providing first-class services for our patients. The Practice Manager will play a key role in leading the team through those developments, working closely with and supported by the DHC management team.

The Practice Manager will efficiently manage the everyday running of the practice. Ensure all information is provided to enable fully informed decision-making. Ensure income generation is maximised, the use of practice resources is optimised, and the administrative systems for the practice operate effectively and efficiently.

DUTIES AND RESPONSIBILITIES OF THE POST

The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks appropriate to the role.

Strategic Planning and Development of the Practice

• Work closely with the DHC management team and Clinical Leads to plan, develop and implement any changes necessary to meet new demands and changes in the practice from internal and external sources
• Ensure the practice maintains compliance with its NHS contractual obligations
• Initiate and participate in new policies and standard operating procedures to aid and improve practice organisation and provision of services to patients
• Manage the practice in line with the aims and objectives agreed within the DHC Business Plan
• Prepare reports, business plans, and option appraisals
• Troubleshoot and prepare solutions
• Keep up to date with political, legal and financial changes and developments that may influence APMS income and, where relevant, facilitate changes to implement new regulations
• Aid and assist with negotiation of ICB contracts
• Investigate and propose methods of increasing financial efficiency
• Update and implement practice development plan and care pathways in conjunction with the practice nursing team and GPs
• Overseeing the day-to-day operations of the practice, ensuring the clinical and non-clinical team achieve their primary responsibilities
• Work with the DHC HR Manager to manage recruitment, training, supervision, welfare, health & safety, disciplinary and grievance procedures and delegation of workloads for all members of employed practice staff
• Evaluating, organising and overseeing the staff induction programme, including:
• Work with the…