Customer Service Advisor - E-commerce

Join a fast-paced, driven team at a successful multichannel e-commerce retailer.

We’re looking for a proactive E-commerce Customer Service Advisor to take ownership of the entire online order journey. As an E-commerce Customer Service Advisor, you’ll be the go-to person for customers across multiple channels - handling enquiries, resolving issues, guiding them through the sales process, and ensuring every interaction is seamless.

Your role as an E-commerce Customer Service Advisor will be key in driving sales, providing expert advice, and delivering an outstanding customer experience.

What You’ll Do As Their E-commerce Customer Service Advisor

* Manage online chat, customer calls, and emails efficiently

* Provide expert guidance on products and services to close sales

* Lead customers through the online sales process for smooth transactions

* Process payments, returns, exchanges, and refunds accurately

* Assist with dispatching orders via couriers and e-commerce platforms

* Drive additional sales through upselling and product recommendations

* Maintain accurate CRM records, call notes, and documentation

* Ensure customers have an exceptional experience at every touchpoint

What We’re Looking For

* Minimum 2 years’ experience in customer service or sales

* Excellent communication skills across phone, email, and web chat

* Proven ability to identify customer needs, resolve issues, and close sales

* Highly organised with strong attention to detail

* Proficient with CRM systems and online sales platforms

* Flexible to work weekends (2 days per month)

Why Join Our Client

* Full-time role (40 hrs/week)

* Work in a vibrant, customer-focused team

* Opportunity to develop your career as an E-commerce Customer Service Advisor

* Be part of a company that values your contribution and growth

If you’re a motivated E-commerce Customer Service Advisor who thrives in a fast-paced environment and loves helping customers, we’d love to hear from you