Service Desk Technician - 1st Line / 2nd Line Support
Location : Torbay / Hybrid (Max 2 days a week from home, fully in office initially)
Salary : £28,000 - £32,000 DOE
Contract : Permanent, Full-time
25 days holiday + Bank Holidays | Training Opportunities | Flexible Working Environment | Clear Career Progression
About the CompanyOur client is a forward-thinking business supporting organisations across the UK.
The RoleThey are now looking for a 1st Line Support Engineer to join their IT team. You’ll be the first point of contact for technical issues, providing excellent technical support both remotely and on-site. This is a great opportunity for someone eager to grow their career into 2nd Line support and beyond.
This role is ideal for candidates with solid 1st Line experience and a willingness to take on more responsibility as they progress into 2nd Line tasks. Training and guidance will be provided to support your career development.
What You’ll Do- Respond to and resolve IT support requests via phone, email, and ticketing system
- Provide technical support for Windows desktops, laptops, and Microsoft 365 applications
Assist with basic network troubleshooting and maintenance.
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