Shared Services Analyst

One Source Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment andoperateit with confidence. Payroll, benefits, and finance solutions — all in one place.

Position

Summary/Objective

The Shared Service Analyst analyzes key payroll data during the payroll lifecycle globally. The Analyst ensures tight control of the specific payroll and tax processes by ensuring key milestones are met in a high-quality manner. This position ensures strict adherence to GDPR guidelines by ensuring data privacy is always secured. The Analyst serves as the quality gateway to accurate payroll payments to OSV's global client base by ensuring the utmost quality payroll data support and the timely completion of all payroll activities.

Essential

Functions/Duties/Responsibilities Audit and Reconciliation Responsibilities:

• Analyse, validate, and report items that fail to reconcile, ensuring sufficient information is provided to assist in problem resolution.
• Establish data entry priorities and resolve discrepancies by using departmental policies and procedures.
• Carry out data entry responsibilities as per the requirements and priorities
• Verify entered data by reviewing, correcting or updating data assisting in the regulatory submission and reply to transactions, audit data per the standard operating procedures
• Understand and work to relevant data protection guidelines by ensuring data privacy is always secured.
• Work with third parties to gather and validate data, and carry through appropriate actions

Global Payroll Responsibilities:

• Analysis of various payroll/HR data reports. Able to identify errors through trending and detail-oriented review
• Ability to clearly communicate directly with the client, via OSV's case management system, to ensure they understand the actions they must take or respond to a query that requires OSV action
• Support and meet all Service Level Policy agreements, response time and accuracy
• Serve as the conduit between the client and the global payroll vendor to ensure communication and any issue resolution is handled in a clear, timely and client-centric manner
• Gather, format and transmit critical payroll data, interfaces and manual files based on strict payroll calendar timelines to ensure employees are paid accurately and timely
• Research supported business process problems and engaging appropriate resources, internal and external
• Ensure proper diagnostics on issues and manage customer expectations and communications regarding recovery
• Maintaining the consistency and integrity of OSV business process support through case oversight and problem resolution
• Assist with assigned reporting for customers and as assigned for case management and other governance needed

Global Support:

• Contribute to the US Settlement process in line with the agreement Service Level Policy agreement, response time and accuracy.
• Assist the US and Canadian Garnishment process daily.
• Support the 990000 & Negatives Wages process whilst effectively communicating and setting expectations with our customers.
• Contribute to the US & UK Year process inclusive of the P11D requirement.

Competencies

• Business Acumen
• Communication
• Payroll/BPO/BPaaS Expertise
• Critical Evaluation/Analytical Thinking
• Relationship Management/Client-focused
• Ethical Practice

Supervisory Responsibility

None

Qualifications and Experience

• Relevant qualification and / or payroll or equivalent data administration that demonstrates the ability to…