Field Service Engineer; Imaging Systems and Patient Monitoring solutions

Position: Field Service Engineer (Imaging Systems and Patient Monitoring solutions)
Location: Palermo

Field Service Engineer (Imaging Systems and Patient Monitoring solutions)
Join to apply for the Field Service Engineer (Imaging Systems and Patient Monitoring solutions) role ponsibilities

Build credibility and trust with customers by conducting proactive customer visits.
Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
Demonstrate a sense of urgency to identify and resolve customer issues, following the appropriate escalation process.
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times, and understanding the customer's business and competitive environment.
Manage company assets effectively in accordance with established Philips processes and guidelines, including labour time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
Must be qualified and perform work in at least one modality, but may be asked to become qualified in and perform work in multiple modalities. Maintain knowledge of technical advances and current industry trends, seeking out formal and informal training opportunities.
Independently resolve equipment and customer issues.

Qualifications

BA Degree or high school graduate or vocational certification in electronics, biomedical equipment servicing/engineering or equivalent combination of education and experience in the electronics industry, preferably in a Health Tech environment.
Understand and apply electronic, mechanical, and networking theory to install, diagnose and repair equipment, including knowledge and use of all necessary tools and test equipment.
Strong organizational skills, self‑disciplined and ability to work independently.
Ability to effectively operate in a team‑driven environment to achieve assigned goals and objectives.
Ability to adapt to changing work requirements in a complex, fast‑paced environment.
Good oral and written communication skills in English in addition to Italian as local language.
Availability to travel and cover entire Sicily, based in Palermo.

Field Role (not office‑based)
This role is a field role, typically performed outside of the company's main facilities, generally at the customers’ or suppliers’ locations. The position requires full‑time presence in the field and a commitment to travel across Sicily, based in Palermo.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
How We Work Together
We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. Onsite roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is a field role.
Seniority Level
Entry level

Employment Type

Full‑time
Job Function
Information Technology
Industries
Hospitals and Health Care
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