Customer Service Manager

Our client is looking for a warm, supportive, and organised Customer Service Manager to join their friendly and hardworking team. This is a fantastic opportunity for someone who enjoys working with people, supporting others to do their best, and helping a busy business run smoothly day to day.

If you take pride in creating a positive environment for both customers and staff, and enjoy variety in your role, this could be the perfect next step for you.

As the Customer Service Manager, you will be responsible for:

You'll play a key role in keeping the business running efficiently while being a reassuring and approachable presence for clients and colleagues alike. Your responsibilities will include:

• Supporting the smooth day-to-day running of the office
• Leading and supporting Reception and Administrative teams
• Being a friendly point of contact for customers, helping with queries and resolving concerns
• Managing appointments and overseeing the referral process
• Working closely with colleagues to support their needs and resolve queries
• Welcoming new starters through inductions and supporting their training and development
• Managing rotas, holidays, sickness, and return-to-work meetings with care and fairness
• Supporting staff development, reviews, and well being
• Assisting with recruitment, interviews, and team planning
• Producing reports to help the company continue to improve
• Supporting marketing activities and helping organise events
• Overseeing ordering, stock control, and the general upkeep of the office
• Helping resolve IT or equipment issues as they arise

The successful Customer Service Manager will have the following related skills / experience:

• A positive, approachable, and dependable team player who enjoys supporting others.
• Experience in a supervisory or team leadership role
• Strong organisational and administrative skills
• A calm, solutions-focused approach
• Great communication and people skills
• A genuine desire to support both clients and colleagues

Why Join the Team?

Join a welcoming and supportive working environment
Play an important role in customer care and team well being
Enjoy a varied and rewarding leadership position