Dental Front Desk​/Treatment Coordinator

Job Description

Job Description

Front Desk/ Treatment Plan Coordinator

Job Description

We are seeking a full time front desk receptionist for our private Dental Practice to perform a variety of administrative and clerical tasks. As the front desk receptionist, you will be one of the first points of contact for our company. Our duties include offering support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

We are an insurance driven practice so a large part of the job is working with insurance (verifying, working on claims/ appeals, etc) To be successful in this position, you should have a pleasant personality, and have lots of patience, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations.

Multitasking and stress management skills are essential for this position: at any moment the phone can be ringing, a patient could be walking in to check in and one can be checking out, all at the same time. This is a fast paced office, especially during the season, so we are seeking someone who can handle the pace of our office as well as help keep the practice and staff motivated and everything running smoothly.

Dentrix experience is a bonus

SALARY IS BASED UPON EXPERIENCE

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Create personalized treatment plans for each patient.
• Insurance verification, pre-approvals, claims, appeals, etc
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Keep Doctor and hygiene schedules running smoothly
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Getting medical clearance from patient's doctors for certain procedures

Skills

• Building rapport with Patience and Staff alike
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Clear communication skills
• Extensive knowledge of Dentistry
• Excellent skills in sales
• Proficiency in computer programs such as: Dentrix, Patterson Imaging, Microsoft Office Suite, and others)
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance.
• Knowledge of Dental Procedures, ADA codes, dental insurance companies, As well as treatments and treatment alternatives. turnaround time for cases and procedures, after care, etc)
• Working on treatment plans, claims, budget, billing,

Solid written and verbal communication skills

• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus

Our office follows all ADA and CDC guidelines.