Client Service & Product Support Specialist - Tax Amendments

Client Service & Product Support Specialist – Tax

In this role, you will provide consistent, high-quality tax service to ADP clients. You will handle tax deposits, filings, issue resolution, and general client inquiries via phone, email, or chat. It requires working in a metrics‑driven environment with a strong focus on client satisfaction.

What you’ll do

• Be the Tax Expert. Assist clients with tax deposits and filing. Manage inquiries from state and federal agencies.
• Be a Trusted Advisor and Problem Solver. Use expertise to help clients solve problems, provide solutions, and offer guidance.
• Build Relationships. Use phone, email, or chat to exceed client expectations and maintain high ethical standards.
• Leverage ADP product & services knowledge to provide solutions and recommendations to leadership.
• Demonstrate Client Focus. Troubleshoot and resolve payroll and tax issues in a timely, professional manner.

To succeed in this role

• At least two years of client service and/or call center experience OR a minimum of four years of insurance/financial institution experience.
• Clear communication style over phone and in writing; ability to summarize problems and explain solutions.
• Proficiency in Microsoft Office tools (Outlook, Word, Excel) plus analytical and time‑management skills.

A college degree is great but not required. Military experience is also acceptable.

Bonus points for

• At least three years of payroll tax experience.

Benefits and perks

• Inclusive culture valuing equity, inclusion, and belonging.
• Opportunity to join Business Resource Groups.
• Career growth in an agile environment.
• Ongoing training, development, and mentorship.
• Best‑in‑class benefits from day 1.
• Work‑life balance resources and flexibility.
• Support for mental health and well‑being.
• Community giving and volunteer time off.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse, and equitable workplace. Hiring decisions are based on merit and qualifications.

Ethics

ADP upholds the highest ethical standards and expects employees to behave with integrity.