Paraplanner

Purpose of the Role

To provide comprehensive technical support to Financial Planning Advisors, contributing to the delivery of high-quality client service and helping to build and maintain strong client relationships.

• Prepare and deliver client reports and annual reviews to the highest professional standards.
• Action requests from Advisors promptly and accurately.
• Gather, record, and maintain client data using Intelligent Office.
• Provide relevant information to support annual review processes.
• Communicate effectively with clients and third parties, both in person and remotely.
• Collaborate closely with administrative support to ensure seamless service delivery.
• Manage and prioritise personal workflow to meet deadlines and service standards.
• Develop, document, and maintain processes related to technical support.
• Conduct product research to support financial planning recommendations.
• Operate in line with the firm’s compliance framework and corporate standards.
• Engage in ongoing professional development and training.
• Provide regular reporting on key performance measures.
• Ensure full compliance with FCA regulations, Charles Stanley’s Compliance Manual, Financial Planning Practice Manual, and Staff Handbook.
• Promote awareness and adherence to anti-money laundering (AML) regulations.
• Set and uphold high personal standards, fostering a culture of diligence and professionalism within the department.
• Assist in compiling and delivering accurate Management Information (MI).

• Degree-level education (or equivalent) preferred.
• Minimum CII Level 4 qualification.
• Proven experience in delivering Paraplanning services within a financial planning environment.

• Strong technical knowledge across all areas of financial planning.
• Proficient in using financial planning tools and modelling software.
• Excellent interpersonal skills to build client trust and confidence.
• Clear and effective communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise effectively.
• Capable of maintaining appropriate status within the Division’s T&C regime.
• Self-motivated with a proactive and flexible approach to work.
• Solid working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.