Automotive Service Advisor

Location: Port Matilda

Automotive Service Advisor
Absolute Auto Port Matilda, PA
The Automotive Service Advisor is the main point of contact between our customers and our repair technicians. This position is responsible for providing excellent customer service while helping manage the daily workflow of the repair shop.
The Service Advisor listens to customers' concerns, documents vehicle problems, communicates with technicians, reviews inspection findings, prepares and explains estimates, and obtains customer approval before repairs are performed. The advisor also keeps customers informed throughout the repair process and makes sure completed work is properly communicated at vehicle pickup.
Pay will depend on skill and experience. Starting at $15 per hour and up.
We are looking for someone who is organized, dependable, personable, and comfortable working with customers and automotive technicians.
Position Details:

• Full-time position with approximately 40 hours per week.
• Work week Tuesday - Friday 7am - 6pm.
• Competitive pay based on skill and efficiency. Direct deposit every Friday.
• Production bonuses available after 90 days of employment.
• Paid vacation and paid holidays after 90 days of employment.
• Additional benefits available. Medical reimbursement, 401K matching.

Responsibilities:

• Greet customers and provide professional, friendly customer service.
• Write up repair orders and accurately document customer concerns.
• Communicate with customers throughout the repair process.
• Review technician findings and help prepare accurate estimates.
• Explain recommended repairs and maintenance to customers.
• Obtain customer approval before repairs are performed.
• Coordinate with technicians and parts suppliers, order and process parts.
• Keep customers updated on repair status and completion times.
• Schedule appointments and manage the daily workflow.
• Maintain Inventory and shop supplies.
• Help ensure vehicles are completed correctly and on time.
• Maintain a clean, organized, and professional work environment.
• There is a lot more to this position, this is a career not a job.

What We're Looking For:

• Automotive service, parts or repair experience preferred.
• Strong customer service and communication skills.
• Ability to understand and discuss automotive repairs.
• Strong organizational and time-management skills.
• Comfortable using computers and shop management software.
• Must be able to read and write with correct grammar and spelling.
• Ability to multitask in a busy shop environment.
• Professional appearance and attitude.
• Dependable and willing to work as part of a team.
• Valid driver's license.

Automotive technician experience is a plus
, but we are also willing to train the right person who has strong customer service and organizational skills.
Work Schedule:
Tuesday–Friday 7am - 6pm, No weekends. Paid holidays, Vacation, PTO...
Location
7980 S. Eagle Valley Rd. Port Matilda PA
Apply, on line, in person - stop by the shop.
If you are dependable, motivated, enjoy working with people, and have a passion for the automotive industry, we want to hear from you