Receptionist - Whitbarrow - Reception

Receptionist

Rate of pay - £12.50 ph

Location:

Whitbarrow Village

Whitbarrow Village is a luxury resort offering spacious lodges, leisure facilities (including pools and spa amenities), on-site dining, and beautifully landscaped grounds. Our Receptionists play a vital role in creating a warm, professional welcome for our guests, ensuring every stay is memorable from check-in to departure.

As the first point of contact, Receptionists are true ambassadors for Whitbarrow Village. With excellent attention to detail, strong organisational skills, and a genuine focus on guest satisfaction, you will provide a seamless experience for all visitors. This role suits individuals with prior reception or hospitality experience, though full training will be provided. Above all, we are looking for people with a willingness to learn, a passion for service, and a commitment to delivering excellence.

This position includes weekend shifts, with straight shift patterns scheduled between 8:00am and 8:00pm.

• Provide a welcoming first and last impression for all guests.
• Consistently deliver friendly, efficient, and professional service throughout a guest’s stay.
• Exceed expectations by going the extra mile to create memorable experiences.
• Maintain service standards even during technical downtime.
• Be knowledgeable about resort facilities and local attractions.

• Complete thorough handovers between shifts.
• Share guest feedback (positive and negative) with relevant departments.
• Handle guest queries and problems professionally and efficiently.

• Use basic Word, Excel, and Outlook applications for guest and departmental communication.
• Manage switchboard and telephone systems effectively.
• Follow departmental checklists and understand backup procedures.

• A friendly, professional, and approachable manner.
• Excellent communication and organisational skills.
• Ability to work independently and as part of a team.
• Hospitality or customer service experience preferred (not essential).
• Flexibility to work weekends and shift patterns between 8am–8pm.

• Competitive paywith guaranteed hours
• Flexible, daytime-friendly shifts
• Reward & recognition schemes, including up to £1,000 in bonuses
• Generous staff discounts– up to 50% off holidays across 10 UK locations
• Employee referral scheme– earn up to £400 for successful recommendations
• Pension scheme, uniform, and professional development opportunities including training and career progression
• Supportive, family-run environment with a friendly, team-focused culture