Health Care Assistant​/Receptionist & Administrator

Were looking for an enthusiastic and well‑organised Health Care Assistant/Administrator to join our small, friendly, but busy practice.

This is a varied role combining patient‑facing clinical duties with essential administrative tasks. The successful candidate will have excellent communication skills, a keen eye for detail, and the ability to prioritise work effectively.

You’ll play an important part in ensuring high standards of patient care, supporting the practice team, and maintaining a professional and efficient service. All duties must be carried out in line with practice policies and guidelines, ensuring that day‑to‑day activities run smoothly and consistently.

We are a traditional, expanding, patient focused and innovative dispensing practice of 2808 patients and are a high QOF achiever. Kirkoswald Surgery has an outstanding CQC assessment and lies in the picturesque Eden Valley, on the edge of the Lake District National Park and 8 miles from Penrith with its excellent transport links, schools and amenities. We are very much a part of our local community and our excellent relationship with our patients is based on mutual care and respect.

We have high rates of accessibility for patients, running a remote triage system with most of the workload being dealt with on the same day and have high patient satisfaction scores. We are a small, friendly and cohesive team of GPs, Practice Nurses, HCA and Dispensers all supported by a superb admin team as well as being part of Eden PCN.

• Participating in achievement of QOF, DES/LES & other targets
• Health Promotion
• Learning Disability Annual Health Checks
• New patient registration checks (if requested), including completing any necessary templates and referrals within the practice.
• BP monitoring
• Urinalysis
• Assist with immunisations maintaining and practice records
• Provide lifestyle advice to patients making any necessary referrals within the practice.
• Weight & height monitoring with lifestyle advice.
• Greet and check‑in patients, ensuring a warm and welcoming atmosphere
• Schedule appointments and manage the appointment calendar
• Verify patient information and update records as necessary
• Answer phone calls and respond to enquiries in a professional and timely manner
• Maintain cleanliness and organisation of the reception area
• Collaborate with healthcare providers and other staff members to ensure efficient workflow
• Completing any relevant clinical forms prior to patients appointments to support the GP in running efficient clinics this may be either in person with the patient or over the phone
• Support the GP to make referrals to hospital departments such as SDEC, A&E and helping arrange patient transport, ambulances etc
• Arrange follow up appointments at the GPs request & support in the clinical management of patients to ensure a smoother process for our patients
• Review any documents sent in by patients and make sure the relevant information is brought to the GPs attention & code information in the patient records
• Review messages received by the practice and signpost patients to the most relevant appointment
• Support GPs during complex patient appointments, helping to input information onto the clinical systems to ensure a smoother process for appointments
• Support the GP with adequate and accurate summarisation of medical records

• Basic IT Skills

• Previous administrative experience
• Previous experience working in Primary Care/ Health care environment/GP Practice

• Qualified in phlebotomy

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time, Part-time, Flexible working, Compressed hours