Customer Adviser and Lakeland Branches

Benefits

• Salary – Starting on £18,766.77 p.a. following training you’ll move to £19,882.62 p.a. (based on 27.25 hours per week)
• Holidays – 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days (pro rata)
• Learning and Development – We want you to grow in your role. We will work together to support your personal and professional development.
• Health and Wellbeing – a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, Cycle to Work scheme, and a personal wellbeing day.
• Community Day – We offer our people an extra paid day off every year to help local charities and community organisations.

Exceptional service at The Cumberland is something our customers can rely on. It’s really important that you love talking to customers as much as they love talking to us.

As a Customer Advisor you will be part of a team committed to helping customers achieve their savings goals by identifying products and services that we can offer them. You’ll be dealing with customers across multiple channels, so it’s important that you’re an excellent communicator, a team player, and adaptable, as you’ll also be required to work collaboratively with other business areas.

The role will be primarily based at our Penrith branch but you will be required to work in any of our other branches such as Appleby and Keswick depending on business need.

Working hours:

27.25 hours per week inclusive of Tuesday, Wednesday, Thursday and every other Saturday.

• A passion for people and delivering an outstanding customer experience
• Exceptional communication and organisational skills
• The ability to build relationships with customers and within the community
• Confidence in working towards key performance objectives
• Enthusiasm and flexibility to meet our customers’ needs in any setting

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type: Part-Time