Retail Customer Assistant Royal Infirmary

Retail Customer Assistant – Perth Royal Infirmary

Join the Royal Voluntary Service. This part‑time, permanent role is based at RVS Cafe, Perth Royal Infirmary (PH1 1NX
). 10 hours per week across Monday‑Friday, with weekend and bank holiday work required. Possible paid overtime during busy periods.

Salary: £12.43 per hour (£22,638 per annum on a full‑time basis).

• 26 days holiday (pro‑rata) plus statutory bank holidays.
• 10‑week company sick pay after probation.
• Pension scheme.
• Salary death in service benefit.
• Enhanced family leave.
• Rewards‑website discounts and cashback.
• 24‑hour doctor line.
• Dental/optical and other therapies support.
• Employee assistance programme with up to six counselling sessions.
• Extensive training and flexible working discussions.
• Career progression opportunities.
• Chance to make a positive, lasting impact.

• Provide friendly, helpful and efficient customer service at all times.
• Welcome customers, inform them about specials or new products, answer questions and accept orders and payments.
• Operate the till and perform cash reconciliation.
• Prepare hot and cold drinks and freshly made food such as cake, sandwiches and pastries.
• Receive, distribute, rotate and maintain stock; assist with regular stock checks.
• Maintain cleanliness and comply with health and safety and food hygiene standards.
• Assist and engage volunteers to lead by example.
• Push loaded trolleys of stock for long distances as required.
• Work independently and as part of a team; adapt approach to different customers.

• Previous retail or café experience preferred; training will be provided.
• Excellent customer service, communication and organisational skills.
• Proficiency with email and the internet.
• Flexible working hours, including weekends.
• Basic literacy and numeracy.
• Experience with EPOS/till systems is advantageous.
• General administrative experience preferred.
• Willingness to undertake training and professional development.

Entry level

Part‑time

Non‑profit Organisations

12 December 2025

At Royal Voluntary Service, we welcome everyone and celebrate diversity. Our teams are inclusive, and we encourage applicants to join us as their authentic selves. For more on our commitment to equality, diversity and inclusion, visit our website.

Other organisations may call this role Retail Assistant, Shop Assistant, Café Assistant, Store Assistant, Retail Sales Assistant, or Customer Service Assistant.