Customer Service Representative

Customer Service Representative - Peterborough

Salary: From £24,941 per year

Hours: Monday‑Friday, 8:30am – 6pm
Location: Lynch Wood, Peterborough PE2 6FY

You’ll be joining a people and technology‑driven business, handling calls to and from customers about their life assurance, savings, investments or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter. Comprehensive training will be provided so financial services experience isn’t essential. Many new colleagues join us from customer‑facing backgrounds in contact centres, retail, hospitality or the travel industry.

• Real Living Wage employer
• No weekend or evening work
• 31 days annual leave (includes UK Bank Holidays)
• Annual discretionary bonus eligibility
• Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
• Supportive people policies (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave, annual volunteering day)
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical and financial support
• Personal and career development opportunities across a wide range of business functions and specialist areas
• Perks at Work (expansive online discounted shopping)
• Car lease scheme and Jaguar Land Rover discount
• Cycle to Work scheme and interest‑free season ticket loans

• Passionate about delivering a seamless customer experience with empathy and respect, remaining calm under pressure
• Excellent listening and strong verbal/write communication skills, able to simplify complex matters whilst providing outstanding service
• Great problem solver, flexible and adaptable to changing priorities
• Comfortable switching between multiple IT applications with attention to detail
• Proficient in Microsoft Office (Word & Excel)
• Excited to work with a diverse community and be part of a supportive workplace culture
• Passionate about learning and sharing knowledge to enhance skills and develop best practice
• Focused on living our values – integrity / respect for the individual / leading change / learning and sharing / excellence

Established in 2005, we are the largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions by handling some of the most difficult and important calls a person can ever make, supporting customers in the moments that really matter. Customer service is at the heart of everything we do.

We deliver exceptional customer service on behalf of many well‑known brands and our unique technology solution enables us to positively impact over 23 million customers – one in three people in the UK. We celebrate diversity and are committed to an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.

If you need any help or adjustments during the recruitment process due to health, disability or any other reason, please let us know so we can support you. Ready to take the next step in your career? Apply today and become part of our innovative team!