Patient Services Advisor

Do you have excellent customer service skills

Do you thrive in a busy, fast paced environment

Are you an organized person with great attention todetail

If you answered yes to any of these questions, wewould like to hear from you!

We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.

You will beassisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way.

Duties include:

• Processing appointment requests from patients for onthe day and future appointments
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Registration of new patients computer data entry and medical records
• Ensure building security

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

Living and breathing our values at Lakeside Healthcare

Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

Joining our team here at Oundle surgery presents an opportunity to be part of a great team. We are a practice with a population of around 10,500 patients. It is a very fast paced working environment and this makes it an exciting and rewarding place to work.

To be responsible for undertaking a wide range of reception and admin duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments,processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team,liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

• Customer Service Skills
• Experience of working in a busy & multi-functional team.
• Call centre experience or equivalent
• Experience of handling confidential information and data
• Using Systm One Clinical database
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer facing environment

• Good standard of education

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.