Care Supervisor, Integrated Care Programs Durham

Care Supervisor, Integrated Care Programs - Peterborough / Durham

Apply for the Care Supervisor, Integrated Care Programs role at CBI Home Health
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CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. CBI Home Health has been recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row.

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Salary Range: $60,450.00 – $80,000.00 per year.

This posting is for an existing vacancy.

We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and  you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day.

• Weekend premiums, travel pay and/or mileage reimbursement
• Full‑time opportunity
• Reward and recognition programs, including earned‑wage access through our partnership with Zay Zoon
• Comprehensive benefits package including Group RRSP, extended medical and dental coverage
• Employee Perks and Discount Programs through our partnership with Perkopolis
• Employee and Family Assistance Program
• Paid orientation, training and development with opportunities to grow your career
• Group RRSP and Retirement Savings Program for Home Health Ontario employees

• Complete a comprehensive initial and interim care assessment within expected timelines as per the contractual agreement and service program, utilising tools, forms, and processes aligned with CBI Home Health policy and procedure, documenting all required information.
• Ensure client and care provider safety by using risk assessment tools provided.
• Respond to client complaints, striving to resolve when possible and escalating as required internally (to management) and externally (to funders).
• Identify opportunities to improve service and/or delivery, engaging appropriate team members to drive effective and efficient change.
• Ensure the client/client family experience is satisfactory and that they receive all required information relevant to their care.
• Collaborate with the interdisciplinary team and internal/external stakeholders on service delivery delegations to ensure care needs and quality standards are met.
• Lead by example by promoting service delivery excellence through effective onboarding, mentoring/coaching, and managing performance of field staff, including conducting and documenting 30‑60‑90‑day check‑ins and annual performance reviews.
• Lead regular team meetings and/or individual meetings, and send regular communication to field staff regarding pertinent updates.
• Ensure all care provider team members fulfill accountabilities per their job description and meet expectations through regular touch‑points and observation at drop‑in visits.
• Ensure all reporting (internal and external) meets or exceeds all standards and expectations of CBI Home Health, stakeholders, and the associated regulatory body (if applicable).
• Ensure appropriate documentation is completed accurately and on time, including client charting as per regulatory body and funder agreements.
• Complete review and follow‑up of practice management system reports to monitor and assess client documentation, GPS tracking, and visit compliance.

• Possess a current registration with the College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse.
• Have at least 2 years of supervisory experience and/or experience in home health service delivery.
• Computer skills – proficiency with Microsoft Office Suite, MS Teams, and scheduling systems.
• Ability to establish and build rapport with clients and care staff.
• Valid Ontario driver’s licence with reliable vehicle and ability to travel within the community.
• Ability to provide best‑possible solutions to problems aligned with policies and best practices.
• Self‑motivated with ability to work both independently and as an effective team member.

Recruitment Technology Disclosure:
We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people.

CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise our recruiter if you require an accommodation.

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