Production Coordinator

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year, helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like-new condition. Since 2002, CSN has grown to become a leader in collision repair with over 400 collision repair centres across Canada, the USA, and Italy.

Summary

The role of the Production Coordinator is to oversee the entire repair process from start to finish. As a Production Coordinator, you will work with all departments within the collision facility to facilitate an efficient repair process. Your main responsibility is to ensure a safe, efficient, and high-quality finished product.

Primary Objectives of the Role

• Coordinate repairs from start to finish.
• Maintain a sense of urgency regarding completion targets.
• Adapt to changing priorities and moving targets.
• Keep technician staff efficient, track efficiencies, and assign work to maximize throughput.
• Ensure technicians have the necessary resources to proceed with repairs.
• Plan scheduled repairs proactively, prepare technical staff, stage parts, and select paint codes/variants.
• Collaborate with all departments for smooth repair flow.
• Understand performance KPIs (Touch Time, Cycle Time).
• Focus on process improvements to eliminate bottlenecks.
• Conduct production or pitch meetings to set expectations, guide repair flow, and manage targets.
• Prioritize repairs to meet shop targets.
• Assist with supplements according to shop policies.
• Research repairs against OEM procedures and provide technical documentation to staff.
• Participate in front-end meetings to review WIP, update on vehicle statuses, and communicate delays.
• Engage estimators with the technical team to improve estimating skills.
• Monitor shop safety and ensure health and safety guidelines are followed.
• Maintain shop cleanliness and proper disposal of materials.
• Perform quality control throughout the repair process to ensure repairs match estimates.
• Assist with scheduling to balance workload efficiently.
• Ensure safe storage of vehicles, including covering and locking as needed.
• Arrange sublet services such as calibrations, tinting, PDR, wheel work, alignments, and film applications.
• Identify opportunities for advanced repair planning (ARP).

Job-Related Technical Knowledge

• Utilize Mitchell Connect and Audatex software.
• Understand the repair process flow in the shop.
• Have an in-depth understanding of OEM procedures.
• Follow health and safety guidelines thoroughly.

Qualifications and Experience

• Up-to-date compliance training (AODA, WHMIS, Worker Health & Safety, Workplace Violence & Harassment, PIPEDA).
• Experience with Mitchell Connect and Audatex (additional systems can be specified).
• 2-3 years of experience in automotive or collision repair industry.
• Valid Class 5 Driver's License.
• Knowledge of insurance DRP practices and guidelines.
• I-CAR training (specify type, e.g., I-CAR Gold Class or equivalent) is an asset.
• Proficiency in Microsoft Office Suite and relevant software.
• Professional appearance and excellent customer service skills.
• Experience with advanced repair planning systems.

Disclaimer: This job description may not include all duties and responsibilities and is subject to change as CSN continues to grow.

CSN is an Equal Employment Opportunity employer. We value diversity and are committed to creating an inclusive environment. If accommodations are needed during the recruitment process, please inform us.

We are always seeking passionate and skilled individuals to join our team. Applying to this posting allows us to consider you for future opportunities aligned with your background and experience. A team member will contact you when a suitable position arises.