Network Course Booker Administrator

Employer Network Course Booker Administrator

Join to apply for the Employer Network Course Booker Administrator role at The Canadian Automobile Academy, Inc.

Peterborough (Hybrid, approximately two days per week working from the office, to be discussed at interview)

12 Month Fixed Term

£24,720 - £26,400

This role is central to enabling the Employer Network model to deliver an efficient, time‑saving service for levy‑registered employers. As part of the Course Booker Administrator team, you’ll provide national coverage, sourcing the most suitable and cost‑effective training solutions requested by employers. You’ll be the administrative backbone of the booking process, offering clear communication, accurate record‑keeping and responsive support, while ensuring all documentation and systems are completed to a high standard from start to finish.

• Deliver a high‑quality administrative service by completing the full end‑to‑end booking process for employer training, ensuring all records, systems and documentation are accurate and audit‑ready.
• Act as the first point of contact for employer training enquiries, confidently handling incoming calls, providing clear verbal communication and managing workloads within agreed SLAs.
• Take ownership of admin functions once bookings are received from the Engagement Team, ensuring a smooth transition and timely progression of all requests.
• Negotiate course prices with training providers to secure the best value and quality for employers.
• Provide a professional, can‑do customer experience, aiming for first‑time resolution wherever possible.
• Build strong working relationships with employers and training providers, encouraging discussions around future training needs and identifying opportunities to upsell additional training.
• Follow up with training providers to confirm delivery, manage attendance information and record employer feedback accurately and promptly.
• Work collaboratively with the Engagement Team, including making warm referrals to advisors for training needs analysis conversations.
• Make informed decisions when unexpected issues arise, such as last‑minute cancellations, communicating clearly with all parties to achieve the best possible outcome for delegates and trainers.

• Excellent verbal communication and interpersonal skills, with the confidence to liaise with employers, providers and internal teams.
• Strong administrative skills with a high level of attention to detail.
• Ability to build rapport and develop effective working relationships both internally and externally.
• Proven negotiation skills.
• Drive, enthusiasm and a professional approach to work.
• Ability to perform effectively in a demanding, fast‑paced environment.
• Previous experience working within a customer service environment (desirable).
• Recognised customer service qualification or willingness to work towards one (desirable).

• 25 days holiday + bank holidays + 3 days Christmas shutdown
• Generous pension scheme (up to 9% employer contribution)
• Life assurance (4x salary)
• 2 paid volunteering days per year
• 24/7 GP Services
• Professional development & funded training qualifications
• Employee Assistance Programme to support wellbeing
• A supportive team that respects your trade and experience

16/01/2026, 23:55 hours

Applications will be reviewed on an ongoing basis; early applications are encouraged to avoid disappointment.