Customer Support Administrator

Our client, a market leading manufacturing firm based in Peterborough, Cambridgeshire are looking for a Customer Support Administrator to join their European Export team. The successful applicant will offer logistics and sales support to external colleagues and business customers located in France.

Due to the requirements of this role, we are seeking an individual who is able to speak fluent French. This is essential to be considered for this opportunity as Customer Support Administrator.

The Job – Customer Service Administrator:

* Handle inbound calls, sales enquiries, order updates, service and logistic issues.

* Manage email and web enquiries.

* Produce and manage quotations.

* Process sales orders.

* Manage, investigate and resolve customer complaints and order queries.

* Update and maintain internal CRM system.

* Liaise with internal teams to ensure commitments are achieved.

* General administration.

The Company:

* An established SME operating worldwide within the manufacturing sector.

* 25 days holiday, plus bank holidays.

* Shopping rewards.

* Long service awards.

* Generous health care scheme.

* Free onsite parking (Peterborough PE1 location).

* Working hours will be 8 hours a day but can be flexible, i.e. 7am – 3.30pm, 7.30am – 4pm, 8am – 4.30pm, Monday to Friday.

* On site working (Office based in Peterborough).

The Individual:

* Excellent communication skills.

* Language skills – Fluent French

* Previous experience in a customer service/support role.

* Able to use initiative and take proactive action.

* Strong team player who is happy to help out where needed.

* Able to multi task and prioritise a busy workload.

* Previous experience of working in a product based/B2B role would be an advantage.

This is a great opportunity for a Customer Support Administrator to join an employee focused business. You will be a key part of a small team where your work will be recognised and rewarded.

Career development is internally encouraged and supported.

For more information on the Customer Support Administrator role based in Peterborough, Cambridgeshire, please apply or contact Lisa Wright Recruitment directly