IT Service Desk Advisor

IT Service Desk Advisor

A place to drive change

Location:

Peterborough (Onsite)

Salary: 30,216 per annum

Full‑time, 35 hours per week, Monday to Friday, 8am‑6pm.

We’re on a journey of transformation, delivering affordable sustainable homes and creating a thriving workspace. Join our Service Delivery team as the first point of contact for colleagues across the organisation.

As an IT Service Desk Advisor you will provide 1st and 2nd line support, manage service desk calls, and collaborate with other IT teams to ensure a smooth experience for users. You will handle incidents and service requests, occasionally travel to sites, and contribute to service improvements.

• Manage service desk calls from start to finish, keeping users informed and resolving issues within agreed time frames.
• Provide 1st and 2nd line support using a modern ticketing system.
• Occasionally travel to different sites and schemes; access to a car and flexibility are helpful.
• Collaborate with other IT teams, gaining exposure to Microsoft 365, Azure Entra  more.
• Contribute to service improvements and help shape how we deliver IT support.

• Experience working in a busy IT environment providing customer‑facing technical support.
• Proficient in Windows Desktop support and deployment in a networked environment, including Active Directory and MS Office.
• Strong communication skills, both written and verbal, with the ability to explain technical issues to non‑technical users.
• Experience in developing training materials or documentation to support user education.
• Valid driving licence and access to a car for work purposes.
• Flexibility to work at different locations and occasionally outside of normal office hours.

28 days holiday plus bank holidays (pro‑rata for part‑time), extra birthday leave, access to an online GP, gym discounts and a dedicated day to volunteer. Pension scheme (Defined Contribution and Defined Benefit) and life assurance at three times your salary.

We are committed to making our recruitment process accessible and inclusive. Please let us know if you require reasonable adjustments.

For any queries about the role, please contact us. Candidates must be eligible to live and work in the UK.