Aftersales Manager

Aftersales Manager / Service Manager – Peterborough
Are you a dynamic, experienced Aftersales Manager looking for your next high-impact leadership role? Our client — a successful, fast-paced prestige main dealer in Peterborough — is seeking a driven Aftersales professional to lead their service and parts operations. Whether you have operated as a Service Manager, Assistant Service Manager, Service Reception Manager, Aftersales Leader or even aspire toward Service Director level, this is a standout opportunity to step into a role with real influence and strategic responsibility.

This dealership needs a strong people leader who thrives in a main-dealer environment, inspires teams, elevates customer experience, and drives performance across the entire Aftersales function.

Salary: £45,000 basic • £75,000 OTE

Hours:

Monday–Friday, 8am–6pm

Why you’ll love this role

· Company Car

· Join a respected prestige dealership with an established customer base

· Lead a skilled Aftersales team with opportunities to coach, develop and inspire

· Shape processes, performance and the overall customer journey

· Full autonomy to drive marketing initiatives, efficiency improvements and departmental growth

· Senior role with genuine influence over profitability, culture and long-term success

What you’ll be doing (and doing brilliantly)

· Planning, controlling and monitoring all service department processes while developing the Aftersales team

· Coaching, mentoring and managing Service Advisors, Workshop Control and wider Aftersales staff

· Reviewing labour efficiency, labour sales, cost of sales and ensuring resources match workshop requirements

· Monitoring customer needs and competitor activity; leading targeted marketing and retention initiatives

· Overseeing accurate recording of daily operating controls, KPIs and departmental reporting

· Managing dealership assets including tools, equipment and workshop facilities

· Controlling expenses against agreed budgets and regularly reviewing management accounts

· Ensuring CSI excellence and embedding a customer-first culture

What we’re looking for

· Previous experience managing service and parts departments within a main dealer (essential)

· A solid, progressive motor trade career in Aftersales Management

· Strong leadership presence — able to motivate, influence and build a high-performing team

· Confident relationship builder at all customer and corporate levels

· Highly process-driven with deep understanding of KPIs and operational control

· Commercially aware with entrepreneurial flair to grow Aftersales revenue

· Proven track record delivering excellent CSI results

· Strong understanding of vehicle design, manufacturer standards and legislation

· Full UK Driving Licence

Sound like you?
If you're an experienced Aftersales Manager / Service Manager ready to take on a senior leadership role with a prestige dealership in Peterborough, APPLY today — we’d love to speak with you.

If you haven’t heard from us within 14 days, unfortunately this means your application hasn’t been unsuccessful on this occasion