Aftersales Manager

Aftersales Manager / Service Manager - Peterborough

Are you a dynamic, experienced Aftersales Manager looking for your next high-impact leadership role? Our client — a successful, fast-paced prestige main dealer in Peterborough — is seeking a driven Aftersales professional to lead their service and parts operations. Whether you have operated as a Service Manager, Assistant Service Manager, Service Reception Manager, Aftersales Leader or even aspire toward Service Director level, this is a standout opportunity to step into a role with real influence and strategic responsibility.

This dealership needs a strong people leader who thrives in a main‑dealer environment, inspires teams, elevates customer experience, and drives performance across the entire Aftersales function.

Salary: £45,000 basic • £75,000 OTE
Hours: Monday-Friday, 8am-6pm

• Company Car
• Join a respected prestige dealership with an established customer base
• Lead a skilled Aftersales team with opportunities to coach, develop and inspire
• Shape processes, performance and the overall customer journey
• Full autonomy to drive marketing initiatives, efficiency improvements and departmental growth
• Senior role with genuine influence over profitability, culture and long‑term success

• Planning, controlling and monitoring all service department processes while developing the Aftersales team
• Coaching, mentoring and managing Service Advisors, Workshop Control and wider Aftersales staff
• Reviewing labour efficiency, labour sales, cost of sales and ensuring resources match workshop requirements
• Monitoring customer needs and competitor activity; leading targeted marketing and retention initiatives
• Overseeing accurate recording of daily operating controls, KPIs and departmental reporting
• Managing dealership assets including tools, equipment and workshop facilities
• Controlling expenses against agreed budgets and regularly reviewing management accounts
• Ensuring CSI excellence and embedding a customer‑first culture

• Previous experience managing service and parts departments within a main dealer (essential)
• A solid, progressive motor‑trade career in Aftersales Management
• Strong leadership presence — able to motivate, influence and build a high‑performing team
• Confident relationship builder at all customer and corporate levels
• Highly process‑driven with deep understanding of KPIs and operational control
• Commercially aware with entrepreneurial flair to grow Aftersales revenue
• Proven track record delivering excellent CSI results
• Strong understanding of vehicle design, manufacturer standards and legislation
• Full UK Driving Licence

If you're an experienced Aftersales Manager / Service Manager ready to take on a senior leadership role with a prestige dealership in Peterborough, APPLY today — we'd love to speak with you.