Consultancy Manager

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.

We’re proud to share our story and Make Amazing Happen at CDW.

The Consultancy Manager within CDW’s Professional Services drives the successful delivery of high-quality consultancy engagements for both internal and external clients. They ensure every project is completed within agreed time, scope, quality, and cost parameters, applying robust governance to manage risks, changes, and issues proactively.

Beyond delivery assurance, the Consultancy Manager provides strong leadership and direction for a diverse team of Associate Technical Consultants, Technical Consultants, Senior Technical Consultants, Principal Consultants, and Technical Delivery Managers. They are committed to developing talent, fostering a culture of excellence, and enabling consultants to perform at their highest potential.

Acting as the central point of contact, the Consultancy Manager builds and maintains trusted relationships across Sales, Solutions Sales, Bid Management, and Project Delivery teams ensuring seamless collaboration, alignment on priorities, and consistently exceptional client outcomes.

• Clients are delighted, projects are on time, on budget, and deliver real value.
• The team is engaged, growing, and recognised for technical excellence.
• Delivery runs smoothly, risks are managed, resources optimised, and processes efficient.
• Consultants are trusted advisors, solving problems with accuracy and creativity.
• Knowledge and best practices are shared to lift performance across all areas.
• Commercial targets, revenue, utilisation, and profitability are consistently met or exceeded.
• You lead with clarity and support, enabling your team to deliver their best work.

• Responsible for the current and future commercial success of their team, department and CDW, through effective management and forecasting of billable and productive utilisation, continually ensuring co‑workers are deployed on the most relevant work for their skill set, aspirations & location and that set individual, team and departmental KPI targets are met or exceeded.
• Develops, retains, attracts and actively encourages dedicated, highly motivated and highly skilled talent and works proactively to strike an agreed balance between internal, contract and partner resources.
• Prepares performance and training/development plans for team with regular reviews for all co-workers, where reviews consist of measurement against set objectives, highlighting training, shadowing and accreditation needs and discussions about career aspirations and development.
• Develops and regularly maintains skills matrices, training plans, career aspirations and succession plans for all co‑workers within practice.
• Acts as a mentor and general escalation point for all work carried out by their team seeking out mentoring, shadowing, training to support co‑workers where needed.
• Promotes Professional Services with all client‑facing co‑workers to ensure there is an awareness of capability, success and value for the services provided within their team, department and the wider CDW.
• Works closely to deliver the agreed strategic and cultural direction of the Head of Professional Services to support with general improvements to meet or exceed departmental KPIs.
• Accountable for embracing and enhancing CDW’s brand, and that of the wider Professional Services department inside and outside of CDW.
• Stands in for the Head of Professional Services or other Consultancy Managers, if requested.
• Works with the wider CDW organisation and partners on pre‑sales and pipeline opportunities, assisting with exploratory client discussions, estimating resource costs, preparing bid responses and peer reviewing proposals.
• Confidently and skilfully present on complex business, technical and…