Restaurant Manager Job Peterborough area,England UK,Restaurant/Food Service

Position Summary

You are the Captain of the Ship. You are responsible for ensuring consistency of food standards, excellent service, and maintaining the cleanliness and condition of the Restaurant. You are accountable for achieving the restaurant’s sales and profit by maintaining the ideal cost of all its expenses, including proper preparation of weekly scheduling without sacrificing the customers’ experience. Controlling the cost of goods comes naturally to you.

You are responsible for motivating your people and creating a cheerful professional working environment that will keep our customers wanting to return to our business.

Duties and Responsibilities Leads Operations Excellence:

Oversees and manages all areas of the Restaurant
Ensures guest service exceeds company standards and strong guest satisfaction is maintained
Responds efficiently to guest complaints and takes appropriate action to solve the problem
Enforces and ensures the best quality of products possible are served
Organise and supervise shifts to ensure both team and guest satisfaction
To be a duty manager on a rotation basis (role shared with supervisors)
Coordinating the entire operation of the restaurant during scheduled shifts
At the end of each shift, complete all necessary daily reports
Managing team welfare and providing them with regular feedback
Ensuring that all employees adhere to the company uniform standards
Ensure the team is always well-groomed and competent, ready for work
Organising and supervising the shifts of kitchen, dining, and counter staff
To meet and greet all customers where possible and be a role model of exceptional customer care
To take a proactive role in encouraging teamwork, cooperation, harmony, productivity, and a positive attitude within the working environment
Maintaining high standards of quality control, hygiene, and health and safety. Trains and develops team through intense, well-organised training and ongoing operational feedback
Appraises teams’ performance and provides formal feedback to keep them upbeat and productive
Nurture a positive working environment and lead by example
To support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met
Estimate consumption, forecast requirements, and maintain stock inventory to ensure product availability and minimum product wastage
Monitors and ensures compliance with food safety and health & safety rules and regulations
Control costs and minimise waste to ensure the profitability of the restaurant
Successfully promote and publicise the brand
• Analysing and planning restaurant sales levels and profitability
Organising marketing activities, such as promotional events and discount schemes
Monitor all restaurant operations and initiate corrective actions
Lead all financial areas, including sales growth, cost management, and profit growth
Takes responsibility for the business performance of the restaurant
Preparing reports at the end of the shift/week, including team control, food control and sales
Creating and executing plans for sales, restaurant profit and staff development
Setting budgets and/or agreeing on them with the reporting manager
Checking stock levels and ordering the correct amount of supplies
Preparing cash drawers and providing petty cash as required
Helping in any area of the restaurant when circumstances dictate
Attend any training or meetings as and when required by the Brand or the Franchisee
To perform any other duties as designated by the Franchisee due to business demands
To take responsibility for and ensure the security of the Restaurant
Working with supervisors to coordinate all aspects of stock deliveries. Keep accurate records, the receipt and administration of all deliveries are up to date
To regularly collaborate with the Brand and the Franchisee to ensure the monthly accounts are accurate
To administer and maintain the Brand system
To monitor the stock storage areas, ensuring they are always secure, neat, and clean
To collaborate with the supervisors to ensure tight stock control and budgeted margins are achieved
Maintain a local authority food safety…


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