Public Sector Sales Support Specialist

Wave, Peterborough, England, United Kingdom

Position: 37 hours per week, Permanent (Job Level:

D). Salary:
Starting at £25,733 plus discretionary bonus up to 8% of annual salary. Reporting to:
Public Sector Growth & Retention Manager.

Location:

Hybrid working with Durham or Peterborough as base.

Wave is a leading national business water retailer helping over 300,000 customers across the UK benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs. We’ve earned the Water Retailer of the Year award in 2021, reclaimed it in 2023 and again in 2025, thanks to our commitment to social value, sustainability and outstanding customer service.

Our vision is to be the most customer‑focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.

The culture at Wave is unique, focused on a happy, healthy workplace with continuous learning and development. Over 300 people work flexibly across two UK offices, with a strong emphasis on employee wellbeing and great benefits. We expect great things from you and give great things back.

• Excellent pension scheme – double match your contribution up to 5% employee contribution and 10% from Wave
• Bonus potential
• Perkbox membership with a wide range of perks (fashion retailers, supermarkets, restaurants, discounted cinema tickets, travel & holiday discounts, online fitness classes)
• Income protection scheme
• Personal accident insurance
• 4× salary life assurance
• Free on‑site parking

• 24 days holiday rising to 26 (plus bank holidays)
• A day off for your birthday
• Half a day on Christmas Eve and New Year’s Eve
• The option to buy holidays
• 1 day paid volunteering

• Hybrid/Flexible working
• Healthcare cashback and treatment scheme
• Cycle to work scheme
• Annual conference and Christmas party
• 24/7 Employee Assistance Programme
• Free flu shots

• Enhanced maternity and paternity pay
• Enhanced shared parental and adoption leave
• Resources available to employees and their families

The Public Sector Sales Support Specialist role is about supporting the growth and retention of Public Sector customers by assisting with new business development and customer management activities. It’s an entry‑level position into a sales career, offering training and exposure. The role combines sales support, customer service and administrative responsibilities, with a strong focus on learning public procurement, sales strategy, negotiation and stakeholder management for future progression.

• Coordinate with internal teams: work with Marketing on campaign data, Onboarding to promote a right‑first‑time approach for our customer journey, and Pricing for quotes.
• Generate reports: update dashboards, identify customer renewals, track KPIs and highlight discrepancies.
• Process improvements: identify inefficiencies in sales processes and suggest changes.
• Participate in coaching or training sessions for personal development.

• Organisation skills: ability to manage multiple tasks, deadlines and work streams effectively
• Strong listening and questioning skills for customer interactions and internal coordination
• Comfortable with CRM systems, Office Suite and learning new systems
• Professional and flexible approach
• Reliable and trustworthy
• Results‑driven and proactive
• Team player with initiative and innovation
• Openness to training, feedback and continuous development

Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business that cares about its people, we would love to hear from you.

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will consider adjustments or individual requirements at any stage of your recruitment journey. If you require additional support related to menopause, neurodiversity or any other reason, please let us know by contacting R

Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date: 4pm on Monday 05th January 2026

Interviews are planned from the week commencing 19th January 2026.

Wave processes your data in line with data protection laws. You can find out more by accessing our Recruitment Privacy Notice.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industry: Utilities