Customer Helpdesk Specialist

Base pay range

This range is provided by BMC Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Description:

You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker with the ability to multi‑task and spin lots of plates at the same time.

• Full time 37 hours a week
• Monday to Thursday 8:15 am to 4:45 pm – Friday 8:15 am to 3:00 pm
• Weekend rota:
  Sat 8:00 am to 1:00 pm or Sun 8:00 am to 2:00 pm (once fully trained). Days off are provided during the week if on the weekend rota.
• Free parking
• 4× death in service cover
• Private Medical Insurance (BUPA – Individual cover)
• Medicash (Health Cash Plan) – individual + up to 4 children
• Salary Sacrifice Pension Scheme
• 2 days per year to volunteer for a local charity of your choice
• Fresh fruit, free tea/coffee and biscuits in the office

Your responsibilities include:

• Gather customer support tickets
• Liaise with customers by telephone/Teams to provide information or troubleshoot
• Make outbound calls to facility managers proactively asking questions or offering help/training
• Resolve customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
• Identify opportunities to improve business processes, make recommendations and action plans

What we need from you:

• Technical work‑related background is required
• Ability to communicate by telephone in a clear and professional manner
• Strong technical aptitude and critical thinking
• Must be proficient with Microsoft Office, including Outlook
• Familiarity with smartphones using iOS and Android operating systems
• Must be able to multitask in a fast‑paced office

This is a newly created role due to the expansion of this company across Europe! If you would like to discuss further, please contact andrea.c

Associate

Full‑time

General Business

Manufacturing