Sales Team Manager

Team Manager (Sales)

Location
:
Bracken Hill Business Park, Peterlee, SR8 2RR

Salary
: £28,567.85 - £33,749.56 (depending on experience), plus monthly bonus

Contract
:
Permanent

Hours
: 37.5 hours per week

Do you have a passion for leading a team? Do you enjoy working with motivated and engaged individuals? If so, this may be the role for you!

This is an exciting opportunity for an ambitious and experienced individual to join one of the UK’s leading providers of bespoke accident claims and mobility services for motorists, based at our contact centre in Peterlee. As a Team Leader you will be responsible for leading a motivated and engaged team of sales advisors and will achieve this through weekly 121s, training, on‑the‑job coaching, continual performance feedback and quality monitoring.

You will act as a second point of escalation for our diverse customer base, keeping customer satisfaction and communication at the heart of your decisions and behaviours in line with our values.

• At least 2 years’ experience of working at a similar level of management within a contact centre environment
• Display professionalism and have a pragmatic approach, with people at the heart of everything you do, and your customer service ethos will guide you
• Strong people manager, able to create a professional culture where people feel involved and engaged
• Excellent time‑management skills and able to work in a fast‑paced environment
• Excellent organisational, communication and problem‑solving skills
• Ideally, experience in a motor insurance, accident management or claim handling environment

• Annual Leave – Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Public holidays and an extra day off to celebrate your birthday are included.
• Pension – Employer contributions of 3 %.
• Financial Benefits – Free life assurance, a save‑as‑you‑earn scheme, a colleague referral scheme (earning £1,000 per referral) and our Benefits App with discounts and cashback at top retailers such as Tesco, Asda, Currys, B&Q and Wickes.
• Wellbeing & Lifestyle Services – Access to a colleague assistance programme with 24/7 GP service, mental health support and physiotherapy; cycle‑to‑work scheme, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Community & Culture – We foster a welcoming community that celebrates cultural events and holidays, making everyone feel part of our work family. Regular onsite visits from vendors and free, secure parking for a hassle‑free commute.
• Motoring Benefits – Exclusive colleague vehicle‑leasing schemes, discounted repairs and reduced rates on weekend car and van hires.
• Stream – A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers additional shopping discounts.

You may not know the Auxillis name, but we are likely to have helped someone you know. We are the go‑to provider for bespoke accident claims and mobility services for motorists, trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most. We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.

Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, and fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.