QC Laboratory Manager

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Petersfield – 8:15 am – 4:30 pm Monday – Friday

Support the Senior Manager in the QC laboratory for a particular shift and/or lab function. Plan, organize, implement and control the daily activities of the QC laboratory to ensure raw materials, mass and finished goods meet internal and external specifications.

• Minimum Education level:
  Bachelor’s Science degree or equivalent experience.
• Five years laboratory experience, with at least three years in a supervisory position, preferably in microbiology, analytical chemistry or product evaluation laboratories in Quality Control for a global consumer goods or pharmaceutical company.
• Experience in developing laboratory SOPs and revisions according to regulatory guidelines.
• Strong knowledge of GMP, ISO and safety guidelines.
• Strong problem‑solving skills.
• Knowledge of statistical assessments of data.
• Solid knowledge of all laboratory equipment (e.g., Viscometer, ACS Color Computer, Vitek, Analytical Instrumentation).
• Proficiency in Microsoft Office Suite, Electronic QMS and SAP systems is preferred.
• Flexible to support off‑shift work when needed.

• Management of QC Lab Testing for a shift or lab function.
• Plan, organize, implement and control the daily activities of the QC laboratory to ensure raw materials and assay of finished goods/mass meet internal and external specifications, including management of lab workflow, sample analysis, sample retention, standards management, raw material qualification, TPM testing, outsourced testing, inventory management and document management.
• Ensure execution of data integrity checks/ verifications per procedures.
• Provide QC expertise to plant hygiene program and lead corrective action based on findings. Ensure there is testing support in relation to the environmental monitoring program and any associated risk assessments.
• Identify SOPs and support the Senior Manager, QC Lab in work instruction updates or creating new based on lab trends and CAPAs.
• Review SOPs and work instructions and provide them to QC Lab Lead for approval.
• Review and trend OOS, CAPAs and deviations related to their QC lab function.
• Review routine supporting test data and results, including sample preparation records, chromatograms/graphs, logbooks, calculations and data sheets. Enter results in SAP/LIMS.
• Release raw materials, non‑OTC mass, and Cosmetic FGs in SAP.
• Review non‑routine supporting test data and results (e.g., micro testing for water systems, validation testing).

• Manage QC lab equipment budget, equipment purchases, installation and initiate change control as needed.
• Develop lab equipment qualification (IQ/OQ/PQ) protocols and reports.
• Manage specific areas equipment administration, including calibration, preventive maintenance and troubleshooting as needed.

• Ensure all lab processes are adhering to relevant regulatory GMPs and global company policies & procedures.
• Participate in internal audits to ensure regulatory readiness.
• Work collaboratively with Planning, GBSC, QA Labs, Manufacturing, Validation, and Operations to drive continuous improvement.
• Monitor lab KPIs and drive improvements.
• Ensure all customer complaints are investigated, improvements implemented and responses made in a timely manner.
• Support Plant and Global programmes to ensure compliance in key areas including Good Manufacturing Practices, Data Integrity, and the GDPR.

• Apply QC Lab objectives to their lab function area and conduct performance reviews against those objectives.
• Provide coaching, mentorship and training necessary to support ongoing personal and professional development of QC lab staff (GMP and refresher training).
• Assist in the development and execution of quality training curriculum for the laboratory.