Spanish Senior Delivery Specialist

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling work forces to perform at their best.

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Summary:

To contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

Main Responsibilities Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIsSupport Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIsUse Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks

Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities

Ensure Tickets and Calls are responded within SLA timescales and to a high standard

Support System Maintenance Testing Liaise and transact with Third PartiesSOC Controls completed on time and with the necessary evidences

Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence

Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice

Maintenance of DWIs to ensure processes are up to date and reflective of the service

All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

Highlight to Service Manager any deviations from the standard scope of service

Ability to recognize and deal appropriately with sensitive and confidential information

Time Recording to be completed accurately and on timeSTRADA Security Standards are adhered and followed

Contribute to team meetings and raise any issues immediately to your Service Manager Ensure you are up to date with all Strada announcements and communications

Build good relationships with all lines of businesses where appropriate

Update internal stakeholders, when needed, in a timely and accurate way Participates in projects and activities as needed and assigned REQUIRED EXPERIENCE Professional / Job Experience Strong knowledge of MS Office tools such as Excel, Word, and Power Point Flexibility  to support a global and fast paced environment

Attention to detail

Excellent written and verbal skills

Self-motivated and a willingness to learn

Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Education and Training

EssentialBA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate…