Utility Bill Data Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Utility

Bill Data Manager

What this job involves

- Seeking an experienced Utility Bill Data Manager responsible for managing, analyzing, and optimizing utility accounts across a diverse property portfolio. This role ensures accurate invoice processing, identifies cost-saving opportunities, maintains data integrity, supports energy procurement initiatives, and coordinates utility account onboarding/offboarding with third-party bill pay vendors.

What is your day-to-day?

Invoice & Account Processing

Process and validate utility invoices for accuracy of rates, consumption, and charges across electricity, gas, water, and waste accounts. Identify and resolve billing discrepancies, overcharges, and billing errors. Conduct post-audit reviews to verify pricing accuracy and contract compliance. Manage utility account setups, transfers, and closures. Ensure timely payment processing and maintain utility vendor relationships.

Vendor Coordination

Coordinate with bill pay vendors to establish new utility accounts for payment processing. Confirm mailing, email, and contact information required for invoice receipt. Validate account setup status and manage authorization documentation with utility providers. Coordinate account closures and ensure final invoices are received and paid. Manage utility type changes and meter updates to maintain accurate account records.

Risk Management & Reporting

Monitor daily status reports for disconnection notices and elevate issues immediately. Review and resolve billing exceptions and determine appropriate payment actions. Review weekly payment workflows to ensure invoices are approved and funded on time. Track payment status reports, including past‑due balances and potential late‑fee or disconnection risks. Review monthly late‑fee reports and incorporate findings into cost management reporting. Track budget balances monthly and support quarterly reforecasting efforts.

Process refund checks and returned deposits from utility vendors and ensure proper documentation.

Data Management & Forecasting

Maintain comprehensive utility account databases, including account numbers, costs, and consumption data with at least 12 months of historical records. Incorporate new and closed accounts into utility budgets and forecasts. Generate reports on utility costs, consumption trends, and savings opportunities. Provide stakeholders with transparent utility performance reporting. Analyze utility bills to identify consumption anomalies, cost irregularities, and benchmarking opportunities across properties.

Collaboration

& Stakeholder Management

Partner with sustainability, facilities, and finance teams to address utility-related inquiries. Support facility management teams with site and account setup requests. Identify opportunities for cost reduction and operational efficiencies. Support sustainability and energy conservation initiatives. Coordinate with utility vendors to resolve issues and support audits and regulatory compliance activities.

Qualifications

Bachelor's degree in Finance, Business Administration, Energy Management, Sustainability, Engineering, or a related field.

5+ years of Utility Bill Data Management experience within large…