Email Deliverability Consultant

Job opening:
Email Deliverability Consultant

Type Full-time / Part-time (both can be discussed)

• Job title: Email Deliverability Consultant
• Location: Anywhere (US/EU area preferred due to match with clients)
• Contract: Full-time or part-time, both can be discussed
• Pay range: USD 60–100K+, with some variation possible depending on the candidate. Hourly rates based on this range.
• Email deliverability experience: 3+ years

Missions

• Implement relevant changes in clients’ infrastructure to achieve optimal deliverability.
• Run assessments such as audits, reports and investigations.
• Monitor potential issues and alert the Deliverability Manager.
• Provide structured, regular reporting (reports, investigations, etc.) before every client call, shared with the CSM and Deliverability Manager well in advance.
• Communicate directly with clients to present reports and implement changes alongside their teams.

Objectives

• Improve clients’ deliverability KPIs.
• Provide clear insights and recommendations on the current situation.
• React quickly to issues and promptly flag deliverability problems.

Expected results

• Quick implementation of changes.
• Clear communication, both internally and with clients.
• Reliability and consistency in your availability.
• Follow existing SOPs and templates, create new ones and improve existing ones.
• Clear communication with the CSM and Deliverability Manager (written client reports sent at least four hours before client calls, and immediate verbal updates whenever possible).

Skills

• Analytical and problem-solving skills
• Strong internal communication
• Ability to summarize your work quickly and get straight to the point during client calls
• Deliverability software suite
• Deliverability Manager for strategy, Q&A and critical client-facing communications

Reporting line

Reports to the Customer Success Manager and the Deliverability Manager.

Responsibilities

• Be the main advocate for deliverability best practices.
• Advise clients on how to improve their deliverability.
• Manage and monitor MTA IPs for blocks and reputation issues.
• Analyze MTA logs, with a focus on bounces, clicks and open rates.
• Liaise with ISPs to resolve clients’ deliverability issues.
• Build strategic relationships with major ISPs, email filtering companies and blocklist operators.
• Define KPIs to measure email program efficiency and drive measurable improvements.

Must have

• Knowledge of MTAs and SMTP servers
• Knowledge of major ISPs, spam policies and best practices
• Expertise in authentication protocols (SPF, DKIM, DMARC), bounce classification and handling
• Excellent knowledge of databases and log analysis
• Excellent written and spoken English

Preferred qualifications

• Good relationships with ISPs
• Well organized, with excellent time management
• Highly effective cross-functional communication
• Experience with databases, query languages and data architecture
• Strong analytical skills
• Ability to prioritize and manage multiple tasks, define problems and solve them in a timely manner

Interested?

If you’re obsessed with getting emails where they belong, we’d love to hear from you.