Field Service Engineer - EUV

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable.

Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

TRUMPF is the world’s leading supplier of drive lasers to Extreme Ultraviolet applications. As a TRUMPF Field Service Engineer; you will be installing, performing retrofits on, upgrading, and repairing the latest technology semiconductor chip manufacturing equipment for some of the global leaders in the industry. You will receive extensive training to get started in the position and for continuous development throughout your career.

You will be a contributing member in a growing multi-disciplinary team.

Duties & Responsibilities Install new and used, Retrofit and/or Upgrade TRUMPF EUV Drive Laser (EUV-DL) systems, alone or with other team members

Provide emergency field service, troubleshooting and repair of EUV-DL systems, including after-hours and weekend dispatch as required

Provide preventative maintenance of EUV-DL systems

Answer calls for technical support via telephone and email

Utilize remote diagnostics capabilities to resolve customer concerns

Understand and utilize technical documentation, schematics, and blueprints during technical support missions

Can be part of a multi-national team of engineers

Rotate shift with other FSEs; part of 24 hours per day / 7 days per week after hours emergency support

Utilize Service Information Software (SIS) to create, manage and close cases, missions, and reports

Interface with TRUMPF departments as necessary to obtain answers to technical problems

Report discrepancies, unresolved or recurrent problems to EUV Management Maintain communication with customers, field service engineers and other TRUMPF Inc.personnel in a professional manner, with strict adherence to TRUMPF Inc. policies (see Employee Handbook and Service Manual)
Use knowledge of SAP software and other computer skills as required

Work with the EUV Administrator, Project Coordinator and Supervisor for coordinating correct field support

Some weekend work may change to temporary shift schedule depending on customer needs

Attend training classes as required to maintain skill levels

Stay up to date with new product introductions

Must be able to lift and carry up to 70lbs.

Ability to relocate to Phoenix, AZUp to 100% travel, as determined by management Domestic and International Unrestricted ability to travel throughout North America, Europe, and Asia Must maintain Valid Driver’s License Occasional overnights as needed

Experience & Education Minimum associate's degree in technical field or equivalent experience

One or more years of experience in field service or equivalent in customer service1-2 years in field service machine commissioning experience preferred2-3 years in field service machine final qualification experience preferred

Must have strong electrical and computer systems background, and strong diagnostic experience

Good mechanical proficiency with hand tools to include precision measurement tools

Pay & Benefits Retirement: 401(k) with generous company match

Health & Wellness:
Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.

Education Assistance:
Tuition reimbursement and student loan guidance to support your…