ServiceNow Technical Consultant – OSS​/Telecommunications

Position: ServiceNow Technical Consultant – OSS / Telecommunications

Service Now Technical Consultant – OSS / Telecommunications

Location: [Remote across the United States]

Engagement: [Long-term contract]

The Opportunity

We are looking for an experienced Service Now Technical Consultant with a background in Telecommunications OSS (Operations Support Systems) to join a specialist Service Now transformation programme.

The successful candidate will be responsible for the hands‑on configuration, development and implementation of Service Now solutions within a complex telecommunications environment.

Working alongside architects, functional consultants and network engineering teams, you will help deliver solutions that connect Service Now with existing OSS platforms and telecommunications network infrastructure.

This is an opportunity for a technically strong Service Now consultant who understands telecoms operations and can deliver practical solutions across network operations, service management and integration workflows.

Key Responsibilities

• Configure, develop and implement Service Now solutions within a telecommunications OSS environment.
• Deliver technical solutions across Service Now ITOM, including Discovery, CMDB, Service Mapping and Event Management.
• Develop and maintain integrations between Service Now and external OSS platforms, network management systems and third‑party applications.
• Build and configure workflows, automation and orchestration using Flow Designer, Integration Hub and scripting.
• Support network fault management, event correlation, incident management and service assurance processes.
• Work with telecommunications‑specific Service Now capabilities, including TSOM and Telecommunications Network Inventory (TNI).
• Develop and maintain REST and SOAP integrations, APIs and associated data mappings.
• Support CMDB data modelling, configuration item relationships and service dependency mapping.
• Troubleshoot technical issues, perform testing and support deployment activities.
• Work closely with technical architects, business stakeholders and network engineering teams to deliver solutions aligned with technical designs.
• Produce technical documentation and support knowledge transfer.

Required Experience

• Strong hands‑on experience as a Service Now Technical Consultant, Developer or Technical Specialist.
• Experience delivering Service Now implementations or enhancements within a telecommunications environment.
• Understanding of OSS platforms and telecommunications network operations.
• Hands‑on experience with Service Now ITOM, particularly Discovery, CMDB, Service Mapping and Event Management.
• Experience developing integrations between Service Now and external systems using REST APIs, SOAP or middleware.
• Experience configuring workflows, automations and integrations within the Service Now platform.
• Understanding of network infrastructure, including routers, switches, IP networking and network connectivity.
• Ability to work with technical architects and translate solution designs into practical technical implementations.
• Hands‑on experience with Telecommunications Service Operations Management (TSOM).
• Experience with Telecommunications Network Inventory (TNI).
• Knowledge of TM Forum Open APIs and Open Digital Architecture (ODA).
• Experience integrating Service Now with OSS/BSS platforms.
• Exposure to network monitoring technologies, SNMP and network management systems.
• Understanding of telecom network inventory, service assurance and network provisioning.
• Service Now CSA, CAD or relevant CIS certifications.