ServiceNow Technical Architect – OSS​/Telecommunications

Position: ServiceNow Technical Architect – OSS / Telecommunications

Service Now Technical Architect – OSS / Telecommunications

Location: [Remote across the United States]

Engagement: Long-term Contract

The Opportunity

We are looking for an experienced Service Now Technical Architect with a strong background in Telecommunications OSS (Operations Support Systems) to support the design and delivery of complex Service Now solutions within a telecoms environment.

This is an opportunity for an architect who understands how Service Now can support telecommunications network operations, integrating with existing OSS platforms to improve service visibility, operational efficiency and end-to-end service management.

You will take ownership of technical architecture, solution design and integration strategy, working closely with business stakeholders, engineering teams and telecommunications specialists to deliver scalable, enterprise-grade solutions.

Key Responsibilities

• Lead the technical architecture and design of Service Now solutions within a telecommunications OSS environment.
• Define architecture strategies across network operations, service assurance, fault management and network inventory.
• Design and oversee integrations between Service Now and existing OSS platforms, network management systems and third-party applications.
• Provide architectural expertise across Service Now ITOM, including Discovery, CMDB, Service Mapping and Event Management.
• Work with telecommunications-specific Service Now capabilities, including Telecommunications Service Operations Management (TSOM) and Telecommunications Network Inventory (TNI).
• Design solutions supporting network event correlation, incident management, service health monitoring and root cause analysis.
• Establish integration patterns, technical standards and architectural best practices.
• Collaborate with enterprise architects, network engineers, developers and functional consultants.
• Provide technical leadership and governance throughout the implementation lifecycle.
• Ensure solutions are scalable, secure, maintainable and aligned with the wider enterprise architecture.

Required Experience

• Extensive experience working as a Service Now Technical Architect, Solution Architect or equivalent senior technical role.
• Demonstrable experience delivering Service Now solutions within the telecommunications industry.
• Strong understanding of OSS environments and telecommunications network operations.
• Hands‑on architectural experience across Service Now ITOM, particularly Discovery, CMDB, Service Mapping and Event Management.
• Experience with telecommunications‑specific Service Now capabilities such as TSOM and TNI would be highly advantageous.
• Strong integration experience involving REST APIs, SOAP, middleware and external network management systems.
• Understanding of network technologies, including IP networking, routers, switches, connectivity and network infrastructure.
• Experience designing complex enterprise integrations and end‑to‑end technical architectures.
• Strong stakeholder engagement and the ability to communicate technical architecture to both technical and non‑technical audiences.
• Experience with TM Forum standards, including Open APIs and Open Digital Architecture (ODA).
• Knowledge of telecommunications network inventory, service assurance and network provisioning.
• Experience integrating Service Now with OSS/BSS platforms.
• Exposure to 4G/5G, fibre and IP network environments.
• Service Now Certified Technical Architect (CTA), Certified Master Architect (CMA), or relevant architecture certifications.