ServiceNow Technical Consultant – BSS​/Telecommunications

Position: ServiceNow Technical Consultant – BSS / Telecommunications
Service Now Technical Consultant – BSS / Telecommunications

Location: [Remote across the USA]

Engagement: [Long-Term Contract]

The Opportunity

We are looking for an experienced Service Now Technical Consultant with a background in Telecommunications BSS (Business Support Systems) to join a specialist Service Now transformation programme.

The successful candidate will be responsible for the hands-on configuration, development and implementation of Service Now solutions supporting customer management, sales and order management, product catalogues and service fulfilment within a telecommunications environment.

Working alongside technical architects, functional consultants and telecommunications specialists, you will help deliver solutions that integrate Service Now with existing BSS and OSS platforms, improving customer experience and streamlining commercial and operational processes.

This is an opportunity for a technically strong Service Now consultant who understands telecommunications business processes and can translate functional and technical requirements into effective platform solutions.

Key Responsibilities

• Configure, develop and implement Service Now solutions within a telecommunications BSS environment.
• Deliver technical solutions across Service Now Sales and Order Management, Customer Service Management and related telecommunications capabilities.
• Configure and develop customer-facing workflows, case management processes and service request automation.
• Support the implementation of customer order management, order orchestration and service fulfilment processes.
• Develop and maintain integrations between Service Now and external BSS platforms, including CRM, billing, product catalogue and order management systems.
• Build and maintain REST and SOAP API integrations, data mappings and integration workflows.
• Develop Service Now scripts, including Business Rules, Script Includes, Client Scripts and UI Policies.
• Configure workflows and automation using Flow Designer and Integration Hub.
• Support product catalogue management, product configuration and commercial service offerings.
• Work with technical architects to translate solution designs into practical technical implementations.
• Troubleshoot technical issues, perform testing and support deployment activities.
• Produce technical documentation and support knowledge transfer.

Required Experience

• Strong hands-on experience as a Service Now Technical Consultant, Developer or Technical Specialist.
• Experience delivering Service Now implementations or enhancements within a telecommunications environment.
• Understanding of telecommunications BSS platforms and customer-facing business processes.
• Hands-on experience with Service Now Customer Service Management (CSM), Sales and Order Management or related capabilities.
• Experience working with customer order management, order orchestration or service fulfilment processes.
• Hands-on experience with Flow Designer, Integration Hub and workflow automation.
• Ability to work alongside technical architects and translate requirements into scalable Service Now solutions.
• Hands-on experience with Service Now Sales and Order Management for Telecommunications (SOMT).
• Experience with Telecommunications Service Management (TSM).
• Knowledge of TM Forum Open APIs, including TMF
  620, TMF
  622 and TMF
  641.
• Experience integrating Service Now with telecom CRM, billing, product catalogue and order management platforms.
• Understanding of OSS/BSS integration architectures.
• Experience with CPQ (Configure, Price, Quote) solutions.
• Knowledge of TM Forum Open Digital Architecture (ODA).
• Service Now CSA, CAD or relevant CIS certifications.