ServiceNow Technical Architect – BSS/Telecommunications
-
IT/Tech
Telecoms Engineering, Systems Engineer
Job Description & How to Apply Below
Service Now Technical Architect – BSS / Telecommunications
Location: [Remote across USA]
Engagement: [Long-Term Contract]
The OpportunityWe are looking for an experienced Service Now Technical Architect with a strong background in Telecommunications BSS (Business Support Systems) to support the design and delivery of complex Service Now solutions within a telecommunications environment.
The successful candidate will lead the technical architecture and solution design of Service Now capabilities supporting customer management, sales and order management, product catalogues, order orchestration and service fulfilment.
You will work closely with enterprise architects, business stakeholders, technical consultants and telecommunications specialists to design scalable solutions that integrate Service Now with existing BSS and OSS platforms.
This is an opportunity for an architect with a strong understanding of telecommunications business processes and the ability to translate complex commercial and operational requirements into effective Service Now solutions.
Key Responsibilities- Lead the technical architecture and solution design of Service Now solutions within a telecommunications BSS environment.
- Design and govern solutions across Service Now Sales and Order Management for Telecommunications (SOMT), Customer Service Management (CSM) and related capabilities.
- Architect end-to-end customer order management, order orchestration and service fulfilment processes.
- Design solutions supporting product catalogues, product configuration, pricing, quoting and commercial service offerings.
- Define integration strategies between Service Now and external BSS, OSS, CRM, billing and order management platforms.
- Design and oversee API integrations using REST, SOAP, middleware and TM Forum Open APIs.
- Establish technical architecture standards, integration patterns and platform best practices.
- Ensure alignment between customer-facing business processes and underlying network service delivery.
- Work with enterprise architecture teams to ensure solutions align with wider telecommunications architecture and TM Forum ODA principles.
- Provide technical leadership and architectural governance throughout the implementation lifecycle.
- Support technical consultants and development teams in translating architectural designs into practical solutions.
- Ensure solutions are scalable, secure, maintainable and aligned with business objectives.
- Extensive experience working as a Service Now Technical Architect, Solution Architect or equivalent senior technical role.
- Demonstrable experience delivering Service Now solutions within the telecommunications industry.
- Strong understanding of BSS environments and telecommunications business processes.
- Experience architecting Service Now Sales and Order Management, Customer Service Management or related customer-facing capabilities.
- Strong understanding of product catalogue management, customer order management, order orchestration and service fulfilment.
- Experience designing complex integrations between Service Now and external BSS/OSS platforms.
- Strong knowledge of REST APIs, SOAP, middleware and enterprise integration architecture.
- Experience working with complex enterprise workflows and end-to-end business process automation.
- Strong stakeholder management and the ability to communicate technical architecture to business and technical audiences.
- Experience with Service Now Sales and Order Management for Telecommunications (SOMT).
- Experience with Telecommunications Service Management (TSM).
- Knowledge of TM Forum Open APIs, including TMF
620, TMF
622 and TMF
641. - Understanding of TM Forum Open Digital Architecture (ODA).
- Experience integrating Service Now with telecom CRM, billing, product catalogue and order management platforms.
- Understanding of OSS/BSS architecture and the relationship between commercial services and network service delivery.
- Experience with CPQ (Configure, Price, Quote) solutions.
- Service Now CTA, CMA or relevant architecture certifications.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).