Associate Engineer - Infrastructure & Integrations Support

Eligible Work Locations

Remote - Nationwide, United States

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions.

Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state‑of‑the‑art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution on capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents.

Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high‑performance teams? Join WWT today!

Want to work with highly motivated individuals on high‑performance teams? Join WWT today!

What you will be doing:

We are seeking a motivated Associate Engineer to support enterprise infrastructure, integration applications, and automation initiatives. The ideal candidate will have hands‑on experience with Linux and Windows environments, application troubleshooting, scripting, and integration technologies. This role will contribute to incident management, root cause analysis, operational improvements, automation development, and technical documentation while collaborating with cross‑functional teams to ensure reliable and efficient operations.

Responsibilities

• Provide operational support for enterprise infrastructure, integration applications, and Java‑based applications.
• Troubleshoot incidents across Linux and Windows Server environments, identify underlying issues, and implement long‑term solutions.
• Monitor applications and infrastructure, analyze recurring incidents, identify trends, and recommend proactive improvements.
• Perform root cause analysis (RCA) and document findings, corrective actions, and preventive measures.
• Develop, maintain, and enhance automation solutions using shell scripting, Python, Ansible, and AWX.
• Assist with automation initiatives and operational workflows using platforms such as AWX, Ansible, and Jenkins.
• Support integration technologies and services, including web Methods, Globalscape FTP, and Web Logic application environments.
• Execute SQL queries and assist with database‑related troubleshooting, preferably involving Oracle.
• Handle incidents, service requests, and reporting through Service Now, following established support processes.
• Assist with CI/CD pipelines, application monitoring, and observability tools such as Git Hub and Grafana.
• Explore and apply AI‑assistant tools, including Claude, Gemini, and Devin, to improve troubleshooting, automation, and operational efficiency.
• Maintain technical documentation, operational procedures, troubleshooting guides, and knowledge articles.
• Collaborate with infrastructure, application, database, network, and integration teams to resolve technical issues and improve service reliability.
• Demonstrate strong analytical thinking, creative problem‑solving, accountability, and a customer‑focused approach.

Required Qualifications and Skills (Must Have)

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