Director, Customer Program Management; Digital Data Networks

Position: Director, Customer Program Management (Digital Data Networks)

Director, Customer Program Management (Digital Data Networks)

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Job Title:

Director, Customer Program Management (Digital Data Networks)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview

The Director of Customer Program Management will lead the Customer Program Management (CPM) function responsible for driving strategic customer engagement, program execution, organizational alignment, and business growth across assigned customers and market segments. This leader will manage, coach, and develop Customer Program Managers while ensuring the function operates with a clear winning strategy, disciplined execution model, consistent customer messaging, and strong cross-functional alignment.

This is a senior, highly visible role accountable for establishing the CPM operating model, developing a high-performing team, prioritizing critical programs, and driving the cross-functional decisions and actions required to pursue, win, launch, ramp, and sustain strategic customer programs. The Director will partner closely with Sales, Product Management, Engineering, Operations, Quality, Supply Chain, Finance, and executive leadership to translate customer and business priorities into strategies and executable plans that deliver successful customer and business outcomes.

A successful Director of Customer Program Management will:

• Build and lead a high-performing CPM function with clear standards, accountability, and talent development.
• Create winning customer strategies in partnership with Sales, Product Management, Engineering, and Operations leadership.
• Provide executive-level customer and internal communication that is structured, reliable, and action-oriented.
• Anticipate risks, remove barriers, and drive organizational focus on the most impactful priorities.
• Balance strategy and execution by translating customer requirements into clear internal priorities, timelines, and ownership.
• Act as a senior thought partner, connecting the right people, decisions, and resources to enable customer and business success.

Key Responsibilites

• Lead, coach, and develop the Customer Program Management team while building a culture of accountability, collaboration, and continuous improvement.
• Define CPM roles, operating standards, engagement models, tools, communication cadences, and escalation processes to ensure consistent execution across the organization.
• Establish expectations for customer ownership, communication quality, program execution, and cross-functional coordination.
• Build organizational capability through training, mentoring, succession planning, and performance management.
• Align CPM resources to support the highest-value customers, programs, and strategic business opportunities.
• Partner with Sales and Product Management leadership to define customer growth strategies and prioritize key program pursuits.
• Serve as a senior escalation and alignment point for strategic customers and major customer programs.
• Translate customer roadmaps, technical requirements, commercial objectives, and operational commitments into executable plans.
• Support executive customer engagements, business reviews, design‑in strategies, and major program negotiations as needed.
• Maintain a strong voice‑of‑customer perspective while balancing business, operational, and commercial objectives.
• Establish and maintain a consistent governance model for customer programs, including dashboards, review cadences, decision forums, executive reporting, and escalation protocols.
• Drive alignment across Sales, Product Management, Engineering, Operations, Manufacturing, Quality, Supply Chain, Finance, Pricing, Demand…