Director of Strategic Accounts

Position: AT - Director of Strategic Accounts

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AT
- Director of Strategic Accounts

AT
- Administration Full Time Exempt Management Remote, US

Salary Range: $70,000.00 To $80,000.00 Annually

Job Summary

The Director of Strategic Accounts leads projects and training staff to support existing strategic programs, as well as identify and pursue opportunities for new programs and locations based on industry trends and marketplace demand. The Director is responsible for hiring and overseeing the personnel required to implement strategic programs and maintain performance levels that meet and exceed client expectations. The Director seeks to grow division revenue and points of presence through both successful program deployments and expansion activities.

This role requires a highly motivated individual with excellent leadership, communication, and analytical skills to align division objectives with client needs.

Key Responsibilities

• Ensures new client training programs for all segments are deployed on time and under budget to meet strategic program goals.
• Applies program/project management best practices to track milestones, activities, and due dates for existing programs.
• Maintain operational efficiency by monitoring key performance metrics including student testing pass yields, student and client surveys, and operating expenses.
• Supports the implementation of key departmental policies and procedures, conferring with CDL and Operations staff as necessary.
• Assists with recruitment, onboarding, and training of key program staff to ensure staffing meets overall program objectives.
• Assists with the development of effective training programs to provide the best return of staff investment.
• Coach and mentor staff to develop the careers of others and improve individual and team performance.
• Develop and execute account strategies to maintain and grow key client relationships.
• Maintains a regular cadence of client communications to ensure program objectives are met and to address and resolve any issues negatively impacting the client’s level of service.
• Serve as the primary point of contact for strategic accounts, ensuring customer satisfaction and long-term partnerships.
• Identify and capitalize on growth opportunities within existing accounts to increase revenue and market share.
• Collaborate cross-functionally with sales, marketing, product, and customer success teams to drive customer engagement and retention.
• Provides programmatic input for strategic planning and AT program implementation processes.
• Analyzes market viability and determines the value of new or existing programs to achieve maximum ROI for program investments.
• Assists with establishing relationships with clients, staff, industry influencers, and key strategic partners.
• Provides informal coaching and feedback to program personnel on various sales related strategies/tactics.
• Generate and analyze operations reports and provide insights to executive leadership.
• Serves as a subject matter expert on AT program efforts to internal and external constituents.
• Ensure training locations have all of the required supplies and resources to effectively operate the training program.

Education and Experience Required

• Associate degree from an accredited institution.
• 3 years of customer/client account management
• 3 years of operational management experience, preferably with direct educational management experience.
• Knowledge of standard concepts, practices, and procedures within adult education.
• Excellent written and oral communication skills; effectively utilizes.
• Knowledge and application of core program/project management methods, techniques, and best practices.
• Excellent…