Sr. Solutions Consultant

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Sprinklr is seeking a Sr.Solutions Consultant to partner with our Sales and Customer Success teams in driving strategic engagements with enterprise clients. This role is ideal for a consultative, outcome-driven professional with deepexpertisein marketing technology, customer experience, and digital transformation.

As aSr. Solutions Consultant at Sprinklr, you will be a trusted advisor to our clients, helping themcreateand implement solutions that leverage Sprinklr’s Unified-CXM platform to deliver measurable business outcomes across marketing, social, and customer experience functions.

At Sprinklr, Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future stateneedsand their goals to best position Sprinklr’s platform. They speak from a position of confidence and credibility with their product and industry knowledge and can provide insights and build rapport easily while being a trusted advisor.

• Act as a key member of the account team for your territory, working directly with prospects and customers during sales cyclesas a trusted advisorto build confidence and excitement around Sprinklr’s suite of products and integrations with customer systems

• Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customercareand CX.

• Understand potential business opportunities at customer prospects. This includes researching and understanding prospects’ go-to-market strategies andidentifyingpotential solution hypotheses and value drivers ofcustomerexperience programs at the prospect’s organization.

• Design and presenttailoredsolutions using Sprinklr’s platform,showcasing how our technology drives value across the marketing tech stack.

• Facilitate workshops, whiteboarding sessions, and proof-of-concept engagements todemonstratesolution fit and strategic impact.

• Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver compelling demos, create solutionarchitecturesand align to positive business outcomes and go-to-market strategy.

• Translate complex platform capabilities into business value for executive and practitioner audiences.

• Stay current on industry trends in mar-tech, social media,contact center,and customer experience to inform solution strategy and client conversations.

• Work collaboratively with your peers and seek opportunities to grow through mentorship and peer learning across the global presales team.

• Experience Solutions Consultant/Sales Engineer with experience inaroleat a SaaS company working with Enterprise clients

• A strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting.

• Experience guiding prospects and customers through structured problem solving and value realization frameworksandhelping clients innovate and transform their…