Sales Coordinator - Southeast

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand.

The Sales Coordinator supports Regional Sales Teams through order management, reporting, and sales administration. This role serves as a key operational partner to Regional Sales Managers by maintaining customer records, communicating cross-functionally across the business, developing performance reporting, and providing support to help the Regional Sales Teams function efficiently.

You'll be:
Order, Account & Data Management

• Maintaining proactive oversight of all order-related exceptions to ensure clean, accurate, and efficient order flow throughout the region
• Entering orders & managing back-orders for Regional Sales team, ensuring all are accurately input
• Checking stock availability & allocation
• Providing regular updates to Regional Sales Managers on their order & back-order status
• Ensuring customer information is updated and maintained on internal systems
• Processing new customer applications

Reporting & Analysis

• Ensuring accuracy, completeness, and ongoing upkeep of all territory-related sales reports and systems
• Maintaining high-quality data that enables Regional Sales Managers and leadership to make informed decisions
• Ensuring account information and order details are current and reliable
• Creating, maintaining, and distributing regional sales reports to support Regional Sales Managers and sales leadership.
• Tracking regional sales activity and account status updates, while ensuring data accuracy and timely reporting.
• Partnering with Regional Sales Managers to develop customized reporting that supports territory management, customer planning, and business reviews.

Team Support

• Supporting the Sales team with any other administrative tasks as & when required
• Helping to train/guide new team members when required

Cross-Functional Coordination

• Providing effective, timely support across the broader sales and operations ecosystem by partnering closely with cross-functional teams
• Serving as a central support resource to ensure seamless coordination across customer service, credit, operations, and the extended sales organization
• Working closely alongside the internal teams to ensure orders are shipped accurately, punctually & according to customer requirements
• Building solid, positive relationships & maximizing revenue opportunities

You'll have:

• 1+ years’ experience in an administrative, sales support, or sales operations role.
• Advanced proficiency in Microsoft Excel, including data analysis, pivot tables, lookups, reporting, and spreadsheet management.
• Strong analytical and problem-solving skills, with the ability to organize, interpret, and present sales data effectively.
• Ability to create meaningful reports and translate data into actionable insights for business partners.
• Experience with order processing, order management, and shipping, with strong attention to detail.
• Experience utilizing reporting and business intelligence tools, including Power BI and Microsoft Dynamics 365, preferred.
• Excellent oral and written communication skills, with the ability to build and maintain positive internal and external relationships.
• Strong organizational and time management skills, with the ability to manage multiple priorities, meet deadlines, and take ownership of responsibilities.
• Ability to work effectively in a fast-paced, high-pressure…