Solutions Engineer, Agency

Solutions Engineer, Agency

Location

Remote (North America)

Compensation

$112K - $182K Offers Equity Offers Commission

About the Role

This role is for someone who wants to own the technical win. As an Agency Solutions Engineer at Hightouch, you will partner with Account Executives and agency partners to drive the full technical sales motion, from deep discovery and architectural solutioning to tailored product demonstrations and rigorous technical validation.

You will support agency-led, partner-led, and partner-referred opportunities, working with agencies that use Hightouch to serve their own teams and customers. You will own technical relationships, co-develop account strategy, and guide agencies and their clients to solutions by navigating multi-stakeholder buying processes and competitive sales cycles.

We leverage a disciplined value-selling motion and are looking for experience earning the technical win, not assuming it. Hightouch sits at the intersection of two powerful technological shifts: the rise of agentic AI and the maturation of the cloud data warehouse. We are solving real, complex problems at the intersection of marketing and data.

As an Agency SE, you will become a product expert and trusted technical advisor to agency, partner, and customer teams. You will help translate agency business models and client needs into practical architectures and repeatable technical approaches, while contributing to a team that is still early in building something significant.

What You'll Do

• Lead technical discovery with agencies and their clients to understand data architecture, marketing workflows, client needs, and business objectives; translate those findings into differentiated requirements and compelling solution designs.

• Design and deliver tailored product demonstrations and architectural solutions spanning Hightouch's Customer Studio, Identity Resolution, Match Booster, and Agentic Marketing Platform.

• Own technical evaluations end to end, including scoping, solution design, pilot planning, execution, validation, customer follow-up, and a clear technical recommendation or go/no-go.

• Build deep technical relationships with agency data, marketing, and technology leaders, as well as their client-side counterparts, and become a trusted advisor to each.

• Partner with Account Executives and agency stakeholders to navigate buying committees, align on business outcomes, and maintain a clear technical close plan.

• Help agencies understand how Hightouch can fit into their technical and service models, including how solutions may be adapted across multiple client environments.

• Coordinate with Product, Engineering, and delivery teams to resolve technical risks, validate solution boundaries, and bring field learnings into product and go-to-market discussions.

• Serve as a technical advisor to agencies and their clients adopting AI workflows, data activation, identity, and decisioning capabilities using agents.

• Leverage modern AI tooling to improve speed, creativity, and customer impact across the Solutions Engineering workflow.

What Success Looks Like

Quickly build technical expertise, moving from foundational product, use case, and demo fluency in the first three months to independently closing deals and solving complex, multi-product problems within six months. You will begin contributing beyond your own deals and raising the collective bar for the team within a year.

What We're Looking For

Required

• 5+ years of progressive enterprise pre-sales or solutions engineering experience, including complex solution architecture across multi-stakeholder buying cycles.

• Demonstrated ability to lead technical discovery, architectural whiteboarding, and solution design with both technical and business audiences, including C-suite…