Strategic Customer Success Manager
-
Sales
Client Relationship Management, Customer Success Management, Business Development -
Business
Client Relationship Management, Customer Success Management, Business Development
Job Description & How to Apply Below
For our client, we are seeking a Strategic Customer Success Manager to join the team of a leader in the Enterprise Technology space.
This role will own a portfolio of high-value strategic enterprise accounts, with a strong focus on retention, expansion, and long-term customer outcomes. You will partner closely with senior stakeholders across customer organizations, Sales, and internal teams to drive adoption, resolve escalations, and turn account insights into growth opportunities. The ideal candidate brings a mix of customer success, account management, and consultative business acumen, along with the ability to manage complex multi-month initiatives in a fast-moving environment.
Location:
Remote
Compensation: $200,000 - $300,000 annually
Responsibilities- Own a portfolio of strategic accounts valued at $2-$3M in ARR, ensuring both gross and net revenue retention
- Drive adoption of the company's platform within complex workflows across multiple departments
- Identify and qualify Customer Success Qualified Leads, converting them into expansion opportunities with Sales
- Develop trusted advisor relationships with C-suite executives, presenting business value metrics and outcomes
- Create and execute detailed strategic account plans, including risk management and milestones
- Act as the point of accountability for escalations, coordinating responses and facilitating resolutions with clarity
- Push initiatives to completion proactively, owning customer outcomes and overall satisfaction
- 6+ years in customer success, account management, consulting, or a fast-growing services/ops role managing enterprise accounts
- Proven track record of revenue retention and expansion in an enterprise book of business
- Experience building relationships with C-suite and senior executives
- Familiarity with financial products such as payroll, accounting, or ERP systems
- Strong skills in account planning and project management for multi-month initiatives
- Proficient with data analysis tools (Excel/Sheets) to assess account health and drive business cases for expansion
- Ability to understand technical documentation for customer integrations
- Competitive compensation including salary, commission, and equity
- Comprehensive medical, dental, and vision insurance
- Company-matched contributions to 401(k) retirement plan
- Flexible paid time off to recharge
- Generous 16-week paid parental leave for all types of parents
- Annual educational allowance for ongoing professional development
- Office perks including snacks, coffee, and lunch
Our client is an equal opportunity employer.
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