Community Resource Navigator

Phoenix , AZ

Regular - Full Time (FT) , All Available , IN PERSON 8:30-5:00PM, Be available to work at least 2 Saturday's a month

Posted 11/04/2026

Minimum Salary: $ 18

Maximum Salary: $ 23

The ULTIMATE community connection role. YOU help families turn challenges into opportunities for a brighter, more stable future!

You get to make a difference every day by connecting individuals and families with the resources, services, and support they need to thrive. This is an onsite position based in Phoenix, AZ, with opportunities to engage directly with the community, build meaningful relationships, and make a lasting impact!

Chicanos Por La Causa, Inc. (CPLC) is a non-profit organization and one of the largest Hispanic Community Development Corporations in the United States. The organization began with a group of student and community activists in 1967 and was incorporated and received non-profit status in 1969. CPLC is committed to empowering individuals through health and human services, housing, education, and economic development.

You will help individuals and families experiencing homelessness, housing instability, or other barriers to self-sufficiency connect with the resources and services they need to build a stronger future.

You will conduct community outreach, participant intake, assessments, and ongoing case management while helping families identify their goals and overcome barriers to stability. You will assist participants with accessing public benefits and healthcare coverage programs, including AHCCCS, the Health Insurance Marketplace, SNAP, and other federal, state, and local assistance programs.

You will connect families with essential resources such as housing assistance, emergency shelter, food assistance, healthcare, behavioral health services, utility assistance, employment opportunities, and educational support. Through referrals and warm handoffs, you will also connect participants with CPLC programs and community partners to ensure they receive coordinated support.

You will develop individualized service plans, monitor participant progress, maintain accurate documentation, and advocate for families as they work toward long-term housing stability, financial independence, and overall well-being. You will also collaborate with schools, healthcare providers, social service agencies, landlords, and community organizations to strengthen community connections and expand access to services.

You are compassionate, resourceful, and passionate about helping individuals and families overcome challenges. You enjoy building relationships, connecting people with opportunities, and working directly with diverse communities.

In addition, you are someone who communicates effectively, takes initiative, and can balance multiple priorities while maintaining accurate documentation. You are comfortable conducting community outreach, facilitating presentations, and navigating available resources to find solutions for participants. You bring a culturally responsive approach to your work and understand the importance of treating every individual with dignity, respect, and empathy.

Education/Background:

• Bachelor's Degree preferred. High School Diploma or equivalent required, combined with education, training, and/or experience in community outreach, customer service, healthcare, benefits enrollment, case management, social services, education, or a related field.
• Minimum one (1) year of experience working with individuals, families, or community members in a customer service, community outreach, healthcare, benefits enrollment, social services, education, or related field.
• Experience providing resource navigation, customer service, case management, community outreach, or participant support preferred.
• Knowledge of community resources, public benefits programs, and healthcare coverage options preferred.
• Teaching, training, group facilitation, public speaking, or community education experience preferred.
• Ability to travel to multiple locations as required.
• Bilingual (English/Spanish) required. This role requires regular communication with Spanish-speaking clients, customers, or team members. Candidates must be able to speak, read, write, and understand Spanish and English at a professional level.
• This position requires driving on behalf of the company with access to reliable transportation. Candidates must hold a valid driver's…