Overnight Shift Supervisor

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Washington Street Shelter Full Time Phoenix, AZ, US

2 days ago Requisition

Department:
Washington Street Shelter

Reports to:

Assistant Manager
- Operations

FLSA Status:
Non-Exempt

As an Overnight Shift Supervisor cent de Paul's Washington Street Shelter, you will lead a team during the night to ensure the safe, welcoming, and efficient operation of our emergency shelter for men and women experiencing homelessness. You will supervise Service Coordinators, collaborate closely with security, and coordinate with case management to handle any issues that arise overnight. This role requires a proactive and calm leader, capable of managing crises and maintaining a structured environment when most residents are resting.

• Lead shelter staff in maintaining a calm and safe overnight environment, directly supervising 3-4 Service Coordinators.
• Monitor adherence to shelter procedures and provide guidance and support to the overnight team.
• Collaborate with security and shelter staff to respond to emergencies, including behavioral and medical incidents, ensuring safety and quick resolution.
• Coordinate with security to document and address incidents, including any disturbances or emergencies that occur overnight.
• Oversee and ensure proper handling, storage, and documentation of resident property, maintaining organized and accurate records.
• Manage the overnight staff schedule, attendance, and communication to ensure adequate coverage and efficient operations.
• Oversee the preparation and maintenance of sleeping areas, ensuring they are clean, safe, and orderly for incoming residents.
• Supervise overnight food service operations, including late-night snacks or early-morning meals.
• Ensure cleanliness and organization of all work spaces, dormitories, and communal areas.
• Support overnight volunteers, facilitating a welcoming and inclusive environment for their contributions.
• Participate in regular staff meetings, training sessions, and agency events to stay aligned with shelter goals and protocols.
• Perform other duties as assigned by the Assistant Manager
  - Operations.

• High School Diploma or GED required
• Strong communication, organizational, and interpersonal skills.
• Minimum 1+ years' experience working with vulnerable populations in a shelter or similar environment required
• Current Level One Fingerprint Clearance Card
• Ability to stand, walk, lift up to 50 pounds, and perform other physical tasks as needed during overnight shifts.

Candidates must be prepared to navigate professional boundaries with clients, manage the emotional challenges of working in a high-needs shelter environment, and demonstrate reliability in attendance. This role requires emotional resilience, self-awareness, and a strong commitment to showing up consistently for our guests and teammates.

The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing, and healing those in need while offering meaningful volunteer opportunities rooted in compassion. SVdP does not discriminate based on race, ethnicity, religion, gender, national origin, sexual orientation, gender identity/expression, age, disability, veteran status, or any protected class.