Operations Assistant

🍃Join us at the heart of North Yorkshire’s woodland magic at Cropton Forest🍃

• Location: Cropton (Pickering)
• Salary: £12.21 per hour
• Working Hours: Full-time, 38 hours per week.
• Days of Work: 5 days out of 7, working alternate weekends.
• Transport: Please note that our location is not accessible by public transport. Therefore, a valid driving licence and access to a car, or another reliable means of transport, are essential for this role.

We have an exciting opportunity for an Operations Assistant to join our friendly Cropton team! Be a part of creating special escapes in one of North Yorkshire’s most beautiful forest locations, developing your skills while ensuring our cabins are beautifully prepared for every guest.

Nestled in a picturesque woodland meadow at the heart of Cropton Forest
, our cabins offer a peaceful retreat surrounded by nature. Whether you’re an adventurer, a nature lover, or a stargazer, Cropton provides the perfect backdrop to work, grow, and help our guests make unforgettable memories.

Open all year round, our Operations Assistant plays a vital role in creating an exceptional guest experience.

Key responsibilities include:

• ➡️ Ensuring hot tubs are in perfect working order every day for our guests.
• ➡️ Completing general maintenance tasks, including using tools, fixing machinery, and decorating (basic knowledge desirable).
• ➡️ Paying attention to the little details and delivering daily tasks in a timely and competent manner.
➡️ Taking pride in delivering exceptional customer service.
• ➡️ Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.

Our ideal Operations Assistant will be a dynamic individual who applies a can‑do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.

• ✅ A positive, can‑do attitude and a strong work ethic.
• ✅ The ability to work well in a team and communicate effectively with colleagues.
• ✅ Great attention to detail, ensuring high cleanliness standards are met.
• ✅ Some previous experience in a similar role.
• ✅ A willingness to work outdoors in a natural setting, whatever the weather.

We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay.

Our tucked‑away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• ✈️ Generous holiday allowance –Take the time you need to recharge
• 💰 Performance‑based bonuses –Earn a 5% bonus (paid quarterly) when customer service targets are met
• 🎉 Social events and awards evenings –Celebrate success with your team
• 🔒 Pension scheme –Secure your future with our company pension
• 💛 One full paid day to volunteer –Give back to a cause you care about
• 🍴 Subsidised meals –Discounted food when working on location
• ❤️🩹 Wellbeing events & activities –Focus on your mental and physical wellness
• 🏠 Save on breaks –Enjoy up to 20% off. Friends and family also receive 15% off.
• 🛍️ Hundreds of discounts –Save on top brands across the UK

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

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Click ‘Apply’ now to begin your adventure with us at Cropton Forest (North Yorkshire). Don’t miss this incredible opportunity!